Working as a Change Agent for Digital transformation.

Responsible for defining and executing the technology and telecom strategy for all of Colliers Minneapolis-St. Paul, and for managing the day-to-day operations and financial budget of the IT department. Provided leadership, vision, and a strong customer service mentality. Strategy:• Define, communicate, and implement the company’s overall IT strategy.• Align IT infrastructure and initiatives with company goals and initiatives.• Define and create department standards, policies, and procedures.Operations:• Procure hardware, software, and services to support more than 250 internal users across 10 locations.• Deliver secure, reliable IT infrastructure and services for data center, network, servers, data, and endpoints.• Oversee the Tier 1 (Help Desk) and Tier 2 support for all network, hardware, software, data, and security questions and problems.• Define internal department standards for documentation and procedures.• Design and implement Business Continuity Planning and Disaster Recovery strategy, implementation, and testing.Projects:• Analyze incoming work requests, prioritize and maintain a project portfolio that aligns with business strategy.• Manage the design, development, and delivery of custom built and packaged IT systems.Management:• Establish and monitor IT department budget and manage cost allocation process.• Set expectations, assign work, monitor progress, and conduct performance reviews of staff.• Manage personal development of staff; evaluate education and training needs, identify opportunities for growth and development, training, seminars, and development as necessary.• Work closely with the department leads to provide best in class IT services, solutions, and strategies.Additional areas of focus:• Network Administration and Security• System/Software Selection and Implementation• Application Development and Implementation• Quality Assurance and Release Management• Intranets, extranets, and public websites

Leadership role focused on IT management, development and implementation. Utilize technology and leadership talents to develop and implement successful corporate IT initiatives.Led company to operational efficiencies and corporate growth of 280% over a 16 year period.Developed and managed the implementation of corporate IT strategy, budget, policies, procedures and objectives.Decreased billing cycle from 15 to 3 days through the selection and implementation of an equipment inventory and billing system.Directed hardware & software support staff in the development, administration, implementation, and education of company wide business solutions.Developed and implemented metrics for internal IT service desk operations.Gained corporate effiencies and reduced long term operation costs through architecture and implemention of custom business applications used enterprise wide including a data warehouse application for historical cost information, a marketing application for the creation of project proposals and a corporate content management system.Managed Customer service operations and good relations with internal users.Oversee the management of all data and Telco operations.Demontrated strong influence while negotiating with Executive team for new initiatives and processes.Designed, developed and implemented project extranet with over 100 project websites as well as company web site.Manage 15 site, 350 node (WAN) voice and data network leveraging VOIP technology.Utilized ETL techniques for project cost applications leveraging XML technology.Provide Leadership in many key company steering committees.Performed project management tasks on numerous internal IT projects.Responsible for Application portfolio management.Responsible for all phases of McGough's Project Lifecycle Management.Worked seamlessly in a heavily matrixed environment.Work closely with Executive team for strategic initiatives.Managed training team

Had roles in both Project Management & Project Development on numerous projects. Grew project position into a managing role for company internal IT functions and solutions.Designed, Implemented, and administered 5 site 160 node WAN network located through out the United States..Designed and Developed Multi-Media Computer Based Training solution for a Fortune 500 company.Designed, Developed, and provided training on numerous process control operator interface applications for the manufacturing industry.Utilized Programmable Logic Controller (PLC) programming to control and automate pieces of equipment.Design and implementation of relational databases for client control systems.

Program Development & Program Management role in hardware demonstration program. Developed and implemented strategy for hardware and software demonstration program.Provided support for Sales Engineers on both hardware and software sales initiatives.Installed, configured, and tested hardware and software for equipment demonstrations.Provided troubleshooting of hardware interface problems.Managed the distribution of hardware and software solutions for demonstrations.