Ted Morse Email & Phone Number

Columbus, Ohio, Us

Directs all BWC IT Operations functions (e.g. Field Ssupport, Service Ddesk, Production Control, Network, Telecommunications, Systems/Integrations, Cloud services, Endpoint Engineering): develops & deploys team strategy; optimizes operational processes to advance organizational maturity, prepares & administers annual IT Operations budget to ensure alignment with strategic objectives; collaborates with Office of the CIO to forecast future IT Operations workforce skill & competency needs & resource levels

Columbus, Ohio, Us

IT Operations Manager responsible for the following areas: Production Control, Enterprise Monitoring, Network, Telecom, Data Center, Systems, and Integrations.• Responsible for leading subject matter experts, technical resources and management towards process creation, implementation, documentation, and coordination of projects such as Enterprise Batch Optimization, Enterprise Monitoring, Mainframe Modernization, Change Management, Patch Management, and Release Management.• Assigned ownership of implementing key Processes to meet the IT initiative to enhance organizational maturity• Effectively manage vendor relationships, invoice management, budgeting, and employee reviews

Columbus, Ohio, Us

IT Change Management Manager responsible for providing 24/7 critical support processes and tools including:• Enterprise Batch Support, Enterprise Monitoring (Dynatrace, SolarWinds, SCOM, SNMPc, Attention SMS Gateway, SquaredUp for SCOM, iDashboards), IT Access Security, ITIL processes (Change Management, Incident Management, Problem Management), and Software licensing and compliance. • Implemented a complete overhaul of the existing Change Management process. This included developing a new process, documenting, integration into ServiceNow and training all IT staff of the new process.

Columbus, Oh, Us

Accountable for an onsite team of 15+ associates and contractors including an offshore team responsible for providing 24/7 critical support processes and tools including;CA Workload Automation DECA Service Desk ManagerApplication and Infrastructure Monitoring (Orion, HP SiteScope, HP BSM, AppDynamics, Splunk) Development Tools(Subversion,JIRA,Wiki,Fisheye,Bamboo,Crucible,Git,Sonar,Nexus)Lotus NotesChange ManagementIncident ManagementProblem Management

Columbus, Oh, Us

Supervisor of an on-site team of 5 associates and contractors including an offshore team responsible for providing 24/7 critical support processes and tools including;• Enterprise Batch Support, Service Desk Management, Infrastructure Monitoring, Collaboration Tools and ITIL processes (Change Management, Incident Management, Problem Management, Release Management).

Columbus, Oh, Us

Supervisor of an on-site team of 2 associates providing 24/7 critical support for Enterprise Batch Support and Change Management Support.

Columbus, Oh, Us

Provided support for the Network Operation Center, IT Service Desk, Change Management and Enterprise Batch support. • Played a key role in establishing a separate Enterprise IT Service Desk supporting corporate and store issues