Part-time consultant on an innovative new US-based company (founded in 2023) providing specialized engineering services and solutions for the digital entertainment market; focused on video and broadband telecommunications companies and the automotive audio industry. Provide introductions to key leaders, provide insights, optimize workflows, track leads and assist as needed.

SES is the largest supplier of satellite services in the US. Since 1973, SES has served the media, enterprise and government services businesses.Consultant on SES' Corporate Strategy & Development (Technology) C-Band Implementation team - Oversaw and directed vendor management on SES’ 5G C-Band Filter Project coordinating simulsat and parabolic antenna filter installations across the US. Focused on MVPD (Multichannel Video Provider Distributors) strategy for 5G transition. Provided a seamless continuation and protection of existing TV and radio services delivered via C-band to nearly 120 million homes. https://www.ses.com/company/c-band-transition-plan-us/faqPart of a small team that was presented with the 2022 SES CEO Award for Accelerated Clearance of C-Band for Verizon. Targeted 1,646 C-Band Earth Stations spread across 823 locations for Verizon 5G. This project delivered $169 million USD for SES in 2022.

After almost 21 years at Comcast, I jumped into a temporary 47-day transitional opportunity with FEMA as an Emergency Management Specialist. I worked the frontlines at the Esperanza Community Vaccination Center in north Philadelphia and pushed my 4-years of high school Spanish to the limit everyday.It was a great experience to see multiple federal, state and local agencies working together towards one goal. I truly enjoyed being able to talk directly to the "customer" for 7 to 10 hours a day. Some great take-aways.Served as a member of the vaccination support staff. Supported community vaccination centers’ plans, policies and procedures to ensure essential functions were executed and consistent with statutory and agency requirements. Facilitated on-going communications between operations staff and the general public. Performed on-site duties that include greeting and assisting individuals, provided basic administrative support and facility maintenance. Assisted with the set-up, signage and traffic control at the vaccination center. Facilitated on-going communications with internal operations staff and corresponding operational staff of other Federal, state and city agencies.This vaccination site administered over 22,000 shots to over 16,000 people over 47 days! I am proud to have had a small part of that success and it was a great place to learn from others. I worked with so many great people who were customer-focused and process focused.

Improved the customer experience by working on efficacy and efficiency of our digital unassisted platforms. Focused on how to make the Xfinity Assistant (chat bot) as good as or better than our best agents. Supervised team of 4 that established consistent, creative and efficient interactions. Led and reviewed issues when gaps occurred, identifying areas for adjustments, sharing what was learned and implementing improvement.• Introduced ordering of remote control via digital methods based on data and customer need, yielding projection of $5M in annual savings for operating experiences.• Identified gaps and executed opportunities that increased containment rate, offering customers option to remain in digital environment; moved containment rate from 40% to 63% in multiple categories.• Nominated by colleagues and received TPX (Technology Product Experience) Circle of Innovation Award (NPS Elevation Impact) in 2020 for going above and beyond and innovating areas of product, customer experience, operational excellence and employee experience.• Championed Net Promoter System (NPS) Elevation through improving customer experience around comcast.com online buyflow.One of two Comcast employees who were active with the C5: (Cable Center Customer Centric Consortium) The mission of C5 is to help cable operators deliver the highest level of CX. C5 facilitates CX excellence through an “inside-outside” learning framework. C5 Conference programs focus on learning from each other—sharing best practices, exchanging ideas, and helping each other grow. I have presented on the customer experience at several C5 Conferences and seminars to national and international industry peers.

Drove organization’s approach to listening and responding to customers, utilizing employee feedback and measuring progress in revising customers’ experiences.• Delivered 20-point NPS swing plus $10M+ annual reduction in operational expenses through recommending frontline customer interaction improvements aligned with operational and business constraints.• Championed over 34 Net Promoter System (NPS) elevations with 4 named to monthly national top 25 as result of identifying opportunities for improvement; ranked at #17 nationally in # of NPS Elevations submitted and #1 in Top 25 elevations created.• Created root cause analysis (RCA) review process for failures, organizing open discussion, action items and improving tools, coaching, resources, policies and processes with evaluation of 1K+ real customer cases; yielded 100s of fixes.• Collaborated with regional and divisional peers, in ongoing customer support and operations, investigating and addressing potential failure points along with fostering partnerships.• Selected by senior leadership for tackling special customer experience priority initiatives and projects.• Gained real-time, market research as result of engaging, reacting and responding organically to hundreds of customer feedback via Comcast Voices (corporate and public blog) along with help and support forums, boosting organizational transparency and improving response times.

Contributed high school and college sports photos to the Pottstown Mercury (PA) daily newspaper that were published (daily circulation 27K); many on the front page of the sports section and on the newspaper website. Also sports photo contributor for The Lansdale Reporter (daily circulation 16K) and Collegeville Way (monthly circulation 10k) newspapers in Montgomery County, PA.Contributed high school sports photos to the PAC10 Sports website to enhance articles and online coverage; many photos were published on the front page of the site. http://pac-10sports.com/Photo contributor for Bloomsburg University (PA) and Towson University (MD) sports information departments. Photo contributor to Swimming World and SwimSwam international sports websites. Credentialed photographer at NCAA D2 Swimming & Diving Championships (2015), NCAA D2 Regional Cross Country Championships (2013), CAA (Colonial Athletic Association) Swimming Championships (2014), PSAC (PA State Athletic Conference) Swimming Championships (2015), as well as three PIAA high school Swimming & Diving Championships.Photos of mine have also appeared regularly in the quarterly Bloomsburg University alumni magazine and the TKE Magazine (monthly national publication). Volunteer photographer at the 2016 Democratic National Convention in Philadelphia, PA (arrivals, pre-convention activity). Freelance photo and video contributor to The Post online - a network of online news services to serve residents of several municipalities and school districts in western Montgomery County, PA. Photo/video shot by me throughout my career have appeared on news segments on CNN, NBC Nightly News, ABC Good Morning America, Comedy Central, KYW-TV/WCAU-TV/WPVI-TV (all Philadelphia) WMGM-TV Atlantic City, NJN-TV (NJ PBS), WFMZ-TV Allentown, Perkiomen Valley Patch, The Post & other media outlets. Ability to work well under deadline and provide high caliber photos and videos that capture the essence of any event.

Attended and actively participated in Board meetings, served on Technology Committee (chairman), Awards Committee (chairman) and participated in Board activities, projects and programsA recognized spokesperson and advocate for the University and the Alumni Association in my communityEnsured proper financial management for all Alumni funds; created and approved a fiscal year budget, reviewed and analyzed monthly income and expenditures, and suggested opportunities for improvementAttended local Bloomsburg University chapter or organization activities, talked to prospective area students, and met and talked with other alumni and University representativesServed as a regional coordinator for alumni chapters, networks and affinity groupsIdentified and recruited talented alumni for the Board, other alumni activities and alumni awards.Nominated three alumni who were then selected to receive Distinguished Service and Maroon & Gold Awards. Developed and maintained supportive relationships with all constituent groups.Speaker at multiple classes and events on campus, some examples below:- Media Programming and Management class (March 2016)- NBS (National Broadcasting Society) panel on careers in mass communication (multiple years) - Husky Leadership Summit (2012-2016) - Ziegler Institute for Professional Development, College of Business (2013-2017)- PA State System of Higher Education Media Summit (2012)

Collaborated with cross-functional departments to provide input on development of business and product requirements and product strategy for on-screen guide and features.• Documented detailed product descriptions, based on high-level business requirements provided by primary stakeholders, generating Product Requirement Documents (PRDs) defining roadmap and feature-sets along with critical reference documents.• Steered vendors and stakeholders through research process and implementation of new products and services across product platforms, such as digital cable, high-speed data, digital voice and mobile devices.• Led development and deployment of improved on-screen guide experience to over 6M set tops and 4M customers in over 21 states, resulting in 21% increase in On Demand revenue and usage.• Orchestrated preparation of comprehensive new product launch plans and conducted training for customer education, preparing local teams selling new products.• Spearheaded new product kick-off meetings through executing marketing and PR tactics along with live demos for local print and TV news to showcase features.• Selected as ongoing speaker on Products & Leadership for over 30 Comcast Linked 2 Leadership sessions across country utilized for identifying future company leaders.• Recognized with “Comcast Voice of Customer Award” in 2012 as result of maintaining voice of customer at forefront when building and deploying products.• Received Comcast STAR (Subscriber, Teamwork, Achievement and Responsibility) Award in 2009 for contributions to Comcast and their customers and in 2011 for guiding releases and serving as passionate customer advocate.

Comcast, Eastern Division - Comcast’s second largest division, serving 5.4 million households in six states plus the District of Columbia, including areas of the Philadelphia, New York, Washington DC & Baltimore TV markets. Senior Director of New Product Marketing (July 2005–November 2007)Director of New Product Marketing (December 2002–July 2005) Oversaw all marketing efforts for new video products in the division, including launches and on-going materials for video on demand, digital video recorders and HDTV services. Analyzed trends and performance of all new video products. Developed monthly marketing materials for On Demand with an average of 1.4 million pieces produced per month. Coordinated and communicated new product launch plans with corporate, local marketing, public relations, technical staff and call centers. Recommended and implemented deletion of 15 digital pay-per-view channels in On Demand markets division-wide to free up bandwidth and increase use of On Demand.

Serving 155,000 households in northern Delaware, part of the Philadelphia television market. Diverse service area encompassing urban, suburban, seasonal and rural areas. Oversaw all marketing efforts, including product development, pricing and packaging for cable and online products. Launched enhanced digital cable product and impulse pay-per-view. Launched “Comcast Extra” channel with unique cable exclusive programming. Launched Playboy as a pay service. First cable system in Comcast’s PA West Region to reach 30% digital penetration. First cable system in Comcast’s Eastern Division to migrate all analog pay-per-view channels to the digital platform. Migrated two pay services (Starz! and The Movie Channel) from analog to digital, freeing up bandwidth and driving digital box penetration. Obtained highest buy-rate (11.2%) in the country for the Lewis vs. Tyson pay-per-view event in June 2002.

Cox Communications, Northern Virginia (formerly Media General Cable, Fairfax County, Virginia) Serving 240,000 households in the Washington, DC suburbs. Responsible for operations and setting deployment schedules for all consumer products in Northern Virginia including cable television services, digital cable and high speed data.

Directly responsible for licensing, scheduling, programming and daily operation of eleven channels of pay-per-view with an average annual gross revenue of 6.8 million dollars. The top revenue producing cable system in the country for pay-per-view sports packages.Negotiated and contracted directly with motion picture studios and event distributors for carriage of films and events. Created and implemented successful marketing and promotional strategies, including retail partnerships. Communicated schedule and coordinated with customer service staff and outside vendors. Worked with the technical operations staff to ensure the quality of programming.

Developed ideas, scripted and produced impactful and results-oriented video promotional materials. Acquired out-of-market college sporting events exclusive to the cable system. Initiated on-line customer communication program and two-way direct and broad customer communication via e-mail. Scheduled and tracked all on-air cross-channel promotional inventory. Developed and maintained sampler channel to showcase new cable networks. Completed cable carriage agreements with three local Spanish-language broadcast television stations. Established a local infomercial channel that generated cash flow of $78,000 annually. Wrote justification and received approval for over $800,000 in capital equipment. Responsible for all technical aspects of a half-hour live newscast on local origination channel. Supervised production crew of ten.