Teodor Dimitrov Email & Phone Number

Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Worked on major internal and client-facing features for a next generation fintech/marketing platform including, but not limited to: - Mapbox integration - makes ad targeting precise both during selection and when reviewing campaign outcomes- Product flexibility - allows configuring the system to adapt pages/forms/behavior as per different clients' requirements at runtime- Reports generation - exporting large amounts of data as CSV or PDF bundlesSome technologies used:TypescriptReact.jsRecoil.jsMapbox.jsStyledComponents.jsWebWorkers

Bulgaria

Part of a small well organized team developing a warehouse management platform. Precise tracking and processing of inventory allows order fulfillments to be done quickly and with maximum visibility to the company. This saves businesses time with many day-to-day tasks in managing their products so they can better focus on delivering a better customer experience.Some technologies used:JavascriptHTML5CSS3ReactJSRESTful APIsReduxGitSome knowledge of OOP and Functional patterns

Sofia, Bulgaria

Support Siemens' HiPath4000 and the newer OpenScape4000 products.

Sofia, Bulgaria

Often acts as a first point of contact either via phone or email for a number of Interoute’s top paying customers in the connectivity department. Diagnoses complex issues and coordinates action plans so each case is handled correctly while maintaining communications between all engaged parties. While not on-call takes responsibility for personally assigned customers and their on-going cases to ensure deadlines are met while maintaining a friendly/professional attitude. Assists with training new team recruits on proper procedures and technical knowledge and takes part in weekly/monthly customers’ escalation meetings.

Sofia, Bulgaria

Communicates with and guides field engineers who are on-location with customers to confirm the necessary action plan and adapt the troubleshooting process depending on data gathered during the repairs. Makes educated decisions on the necessary steps towards resolving the fault and has autonomy to decide whether high-cost actions are required. Gives advice to lower tier agents on more complicated cases whenever expertise is required.

Sofia, Bulgaria

Provides support over the phone for end users when diagnosing and troubleshooting technical faults affecting any of the services sold and supported by Sky UK.Such faults may include but are not limited to technical malfunctions affecting the broadband, telephony, emailing services and other. A great deal of the agent’s efficiency depends on their communication skills and ability to explain and educate the customers in order to provide a smoother experience and result in a higher quality of service. Position also requires the use of several ticketing systems and frequent communication with third parties to reach and confirm the customer’s resolution.

Plovdiv, Bulgaria

Main duties include taking ownership for any and all processes in running a small liquor store, starting with keeping account of the stock - both making/receiving orders, as well as keeping tabs on current products to prevent offering outdated goods. Managing the counter, filing reports to the owner and assisting customers so as to provide a more pleasant shopping experience.

Education record

Education record