Ted Karov Email & Phone Number

Vancouver, British Columbia, Canada

• Supported team members towards both personal and team performance goals by collaborating to establish tailored strategies for achieving outstanding results in line with company values and expectations.• Fostered a relationship with both internal and external partners at various levels and stages of the customer journey to maintain a high level of customer engagement and support. Identified and analyzed trends with partners, working together to understand their impact to our processes/procedures and people while seeking out improvements and efficiencies.

Vancouver, British Columbia, Canada

• Upheld Best Buy Canada’s high standard of customer care and enhanced existing standard operating procedures by managing a substantial inflow of high-level customer escalations with exceptional professionalism, a keen understanding of consumer behavior, and a unique personal touch ultimately leading to outstanding KPI results.• Developed and presented training material tasked with introducing new hires to the team’s multi-faceted operations and built upon the relationship created during the process by assuming a leadership role and acting as a consistent source of information and guidance for coworkers, encouraging synergy and nourishing a collaborative team environment.

Vancouver, Canada Area

• Maintained strong client relationships by providing outstanding customer service through considerable product knowledge and excellent communication skills, focusing on product recommendations and inquiries into product details.• Coordinated and oversaw a group of part-time sales associates, facilitating training procedures through store expertise and ensuring associate performance was meeting store standards through one-on-one guidance; assigned various tasks throughout the shift as per store guidelines to ensure a perpetual workflow. • Raised nearly $1000 in in-store donations in only a handful of work shifts through a well-delivered pitch and superior customer rapport to support the store’s annual fundraiser for the Canadian Guide Dogs for the Blind.• Supported and enforced all cash management and cash register policies within the associate team, ensuring that transactions were handled properly and efficiently with an emphasis on positive customer interaction. • Managed opening and closing duties, ensuring products shelves were tidy and storefront was orderly and presentable for the upcoming shift.

Vancouver, Canada Area

• Procured sponsorships over the summer by contacting local company representatives and proposing lasting, meaningful relationships that would benefit both organizations with the help of our detailed sponsorship package.

Vancouver, Canada Area

• Created and developed a team of contributing members, gathering and organizing hundreds of study documents which were directly contributed to the Course Hero database through the development of a collection, editing and uploading process. • Accumulated enough documents through reaching out to a diverse network and effectively communicating the objective of the project to account for the donation of dozens of books to schools in Africa through Course Hero’s Book Drive initiative.

Vancouver, Canada Area

• Garnered the praise and respect of the cooks and executive chefs through a stalwart work ethic and a keen sense for teamwork and consistent performance in a fast-paced environment.• Ensured services ran smoothly during the busiest nights of the week by creating and strengthening a functional and efficient team dynamic through constant communication with the front of the kitchen and team members in the back. Developed an efficient balance of focus and task-handling between dishes, food prep, and additional help to the front of the kitchen while providing consistent support to fellow dishwashers/prep cooks.

• Performed online research on different company web sites. Compiled brief summaries in both English and French using Microsoft Word. Organized and classified research based on specific requirements.

Bachelor'S Degree, Commerce

Activities and Societies: UBC Finance Club • Specializing in finance. • Recipient of Chancellor's Scholar designation for outstanding.

High School, Graduated With A Final Year Average Of 97%.

• Recipient of Handsworth’s Award for Academic Excellence as the top graduating student with outstanding academic achievement.