Ted Lagousis Email & Phone Number

Santa Ana, California

Walnut Creek, California

* Manage and directs the daily activities of the mortgage operations department. * Responsible for the productivity and budgetary performance of the operations department.* Oversees loan file structure and documentation processing procedures.* Develops and implements policies and procedures. * Responsible for all lending functions, which may include opening, processing, underwriting, funding, and closing/post-closing.* Ensures efficient delivery of products and services to clients and investors. * Assist with system parameters and design to meet the needs of multiple departments.* Work with staff to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance.* Analyze, prepare, and train for periodic updates to system software, and verify that enhancements are working correctly.

Manhattan Beach, California

•Designed the processes and operational workflow of LBM in a two-month time period to meet business unit’s goal. •Established and implemented internal operational policies and procedures for all residential lending departments.•Developed effective systematic improvements, which resulted in minimal to no examination findings from our audit vendors and internal audit department for the bank. •Planned and directed the file flow and turn time improvements and maintained an average turn time of 30 days to accommodate conventional real estate transactions.•Reduced industry standard post-purchase turn times from 30 days to 9-12 days with no re-purchase demands executed. •Collaborated with retail sales partners to become a profitable division and reduce project timeframe from 5 years to 2 ½ years. •Funded approximately $50 million a month in retail loans and $80 million in wholesale loans.Created a workflow and implemented the company's conversion to Encompass 360 operating system. Manage personnel, and systems to ensure that timing demands are met on every transaction while anticipating issues before they become problems and take corrective measures for inadequate performances. Attentive in keeping abreast of policy and procedure changes with FNMA, FHLMC, FHA/VA, PMI companies, private investors, Federal and State regulatory issues as they relate to processing, underwriting, and closing investment quality loans. Commitment to Fair Lending practices and an adherence to all applicable compliance regulations, work in conjunction with senior management and Chief Compliance Officer to ensure proper knowledge of all relative compliance topics, monitor activities, and report and resolve issues. Directly supervise 20+ employees in the Mortgage Department.

Santa Monica, California

Review daily pipeline reports and reallocate resources as dictated by volume to ensure compliance with regards to rate lock expirations, purchase agreement delivery dates, and service level agreements are met on a consistent basis. Perform second level signature for loan and funding approvals and underwrite loans depending on volume. Collaborate with department managers to implement required modifications. Responsible for interviewing, hiring, and training employees for the Mortgage Division. Appraise and reward performances through our Manage By Objectives (“MBO”) program. Address all employee disciplinary actions and resolve outstanding problems.

Irvine, California

•Oversee all Claims aspects of a failed institution including pre-closing activity such as conducting analysis of bank financial records, completing a Strategic Resolution Plan, and presenting findings to senior management.•Manage the closing weekend activities comprising of a collaboration effort with ProForma, the failed bank staff, closing team management, attorneys, contractors, potential bank acquirers, other federal/state regulatory agency officials, and support teams working on our systems of records (i.e. Receivership Liability System (RLS) and Claims Administration System (CAS).•Supervise the Claims function in winding down a Payout or Deposit Insurance National Bank (DINB) by overseeing the placement and releasing of depositor holds, finalizing the determination and applying the insurance limit to each depositor, and working the portfolio of accounts in order for all depositors to receive their just funds.•As a functional manager, responsibilities ranged from developing, evaluating and implementing policies and procedures related to the division and the bank transaction•Gather, compile, research and examine financial data to prepare a variety of financial documents, management reports, and presentations•Evaluate and report on failing, failed, or acquiring financial institution transactions and recommend action based on procedural directives, current policies, and special circumstance of the institution with the goal of achieving the least cost resolution•Draft procedures and guideline materials to various manuals•Develop and implement a number of recurring summary reports to communicate highly technical information and findings to internal audience and senior level management •Refine and standardize the Claims’ Strategic Resolution Plan to be used for describing to senior management our tasks and plan of action during a closing weekend•Employ ad hoc reports to resolve crisis that occur arising from the different bank closing transactions

INDYMAC BANKBusiness Development Manager and National Customer Account Executive (CAE) Training Director 1998-2008Provided leadership to a ten-person team of underwriters, CAEs, and operational staff. Communicated underwriting guidelines and pricing models. Reviewed and audited credit packages in accordance with IndyMac, Fannie Mae, Freddie Mac, and jumbo investor guidelines. Analyzed, recommended, and negotiated pricing on loans with secondary markets. Evaluated loan submissions and tracked files throughout the closing process. Prepared sales reports, letters, and marketing campaigns. Resolved transaction problems.

BANK OF AMERICAPersonal Banker IV/Corporate Officer 1991-1998Advanced from a teller to direct day-to-day branch operations and served as an expert to staff and customers. Counseled 450+ top-tier corporate clients and high net worth individuals, providing financial portfolio management. Supervised five financial service representatives, including setting goals, presenting training, and conducting performance evaluations.

KAISER PERMANENTE MEDICAL CENTERPublic Affairs Officer 1994-1996Composed articles to be published in the in-house newsletter; assisted with layout, design, and editing. Participated in planning special events, including the groundbreaking ceremony for Kaiser Permanente-Antelope Valley and the grand opening of Kaiser Permanente-Santa Clarita Valley. Generated event publicity materials such as press releases and media alerts. Responded to media inquiries, pitched creative and innovative ideas, and assisted in handling live media as well as taped coverage. Produced stories that received airtime on national television and were used in articles for local newspapers.