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@nitrous.tv
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7 phones found area 385 and 801
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LinkedIn matched
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Ted Lambert is listed as Owner at Nitrous LLC, based in Salt Lake City, Utah, United States. AeroLeads shows a work email signal at nitrous.tv, phone signal with area code 385, 801, and a matched LinkedIn profile for Ted Lambert.
Ted Lambert previously worked as Owner and COO at Acuvas, Llc and Chief Operating Officer at United First Financial, Inc.. Ted Lambert holds Mba, Operations, Customer Care from Carnegie Mellon University - Tepper School Of Business.
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VP of B2B Technology Sales/Support & Customer Service OperationsMBA, BS (Finance & Management), VP of B2B Technology Sales/Support & Customer Service Operations, with more than 20 years of operational management, turnaround, client relationship management and revenue generation experience that consistently builds unified performance-based cultures.Career Highlights Grew in 2 years, revenue at Sun Microsystems’ Installed Base Business Unit from $205 million to $520 million, via a comprehensive internal and external sales effort. Obtained executive approval to enrich product line from 150 upgrade paths to more than 400, while training 75 resellers. Led a 12-member acquisition team at Sun Microsystems through 2 major mergers; Integrated Micro Products from the UK, and Cray Supercomputers BSD Division. Recognized by executive management for excellence in identifying, negotiating, and closing both deals for $50 million under expected purchase price while achieving a seamless integration into Sun’s environment. Oversaw 86 statements of work at MarketStar during 2005-2007 including Cisco, HP, Whirlpool, RIM, and HTC, which accounted for $110 million in annual outsourcing solutions revenue. Created a new client launch program that achieved the following 4 items: 1) Replaced existing redundant process; 2) Eliminated $2 million in process duplications; 3) Trained 86 account management teams; and 4) Received plaudits from every client brought on board. Recruited to United First Financial in 2007 as COO to turnaround a failing call center. Slashed inbound time to answer by 80% from 2.5 minutes to 30 seconds. Reduced average call transfers from 4 to 1.5 while reducing after-call-work 66% from 9 minutes to 3 minutes. Instituted desk procedures, job descriptions, HR protocols, work agreements where none had previously existed, reduced employee turnover from 50% per year to 9% between 2007 and 2009.
Listed skills include Outstanding Customer Service, Cs Management, Corporate Finance, Call Center, and 46 others.
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Greater Salt Lake City Area
Entrepreneur / Consultant / Author• Funded and began two publishing companies, SeerStone Media LLC and Nitrous Publishing LLC.• Consulted for numerous local firms, primarily Call Center Operations.• Wrote three novels; 1 currently published on Amazon / Kindle, and 2 soon to be published.
With 20 years multi-functional experience and top-10 MBA, I'm putting it all to use as Owner and COO of Acuvas, LLC, internet affiliate marketing and sales.
Drove consistent process improvement and upleveled the performance of the entire end-user and sales representative experience.Instilled a Strengths-Based-Management environment.Built a support organization capable of growing with rapid company growth.Provided the ultimate "Buck Stops Here" escalation point for all escalations.
* Promoted to establish company-wide Customer Service excellence by benchmarking and establishing consistent metrics for inbound calls: Clock In, BCP, TOC, ACW, Break, # Calls Taken, # Transfers Made, Training, and Clock Out.* Drove accountability for achieving contractual metrics across internal owners of 80+ Statements of Work.* Ensured stability, uniformity, and operationalized contractual base across many legal engagements. * Aligned requirements with CTO ensuring up-to-date infrastructure across diverse Client environments.* Defined and applied best-practices across B2B, B2C channels and Customers.
* Recruited to direct key interfaces between MarketStar’s HP account and key HP stakeholders, and move the organization towards a metric-driven, Customer-satisfying strategic engagement. * Managed many functions in addition to Customer Service, including Internal Application Development (VPS/VPN, Cloud Computing), Market Analysis, Finance, I.T., Human Resource, Training, Marcom, and Administration.* Designed and drove key contractual metric achievement, including sales-driving activities and programs, inside/outside representative contacts with key resellers, and programmatic initiatives. * Drove all operational aspects of the account, focusing on Call Center, QA Management through continuous improvement, metric tracking, marketing communications, and reporting. * Led key contract negotiations on tactical and strategic areas-of-interest for MarketStar.
Brought together SMB clients and functional service providers.
Set up and managed all aspects of operations and Customer Service - systems, processes, and people (hiring, training, managing).
Managed many Customer Care, Operations, Finance, and Marketing positions during my time at Sun Microsystems in Silicon Valley.
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Ted Lambert works for Nitrous LLC.
Ted Lambert is listed as Owner at Nitrous LLC.
AeroLeads has found 1 work email signal at @nitrous.tv for Ted Lambert at Nitrous LLC.
AeroLeads has found 7 phone signal(s) with area code 385, 801 for Ted Lambert at Nitrous LLC.
Ted Lambert is based in Salt Lake City, Utah, United States while working with Nitrous LLC.
Ted Lambert has worked for Nitrous Llc, Acuvas, Llc, United First Financial, Inc., Marketstar, and Marketstar, Inc..
You can use AeroLeads to view verified contact signals for Ted Lambert at Nitrous LLC, including work email, phone, and LinkedIn data when available.
Ted Lambert holds Mba, Operations, Customer Care from Carnegie Mellon University - Tepper School Of Business.
Ted Lambert is listed with skills including Outstanding Customer Service, Cs Management, Corporate Finance, Call Center, Coaching, Customer Relations, Problem Solving, and Process Engineering.
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