VP of B2B Technology Sales/Support & Customer Service OperationsMBA, BS (Finance & Management), VP of B2B Technology Sales/Support & Customer Service Operations, with more than 20 years of operational management, turnaround, client relationship management and revenue generation experience that consistently builds unified performance-based cultures.Career Highlights Grew in 2 years, revenue at Sun Microsystems’ Installed Base Business Unit from $205 million to $520 million, via a comprehensive internal and external sales effort. Obtained executive approval to enrich product line from 150 upgrade paths to more than 400, while training 75 resellers. Led a 12-member acquisition team at Sun Microsystems through 2 major mergers; Integrated Micro Products from the UK, and Cray Supercomputers BSD Division. Recognized by executive management for excellence in identifying, negotiating, and closing both deals for $50 million under expected purchase price while achieving a seamless integration into Sun’s environment. Oversaw 86 statements of work at MarketStar during 2005-2007 including Cisco, HP, Whirlpool, RIM, and HTC, which accounted for $110 million in annual outsourcing solutions revenue. Created a new client launch program that achieved the following 4 items: 1) Replaced existing redundant process; 2) Eliminated $2 million in process duplications; 3) Trained 86 account management teams; and 4) Received plaudits from every client brought on board. Recruited to United First Financial in 2007 as COO to turnaround a failing call center. Slashed inbound time to answer by 80% from 2.5 minutes to 30 seconds. Reduced average call transfers from 4 to 1.5 while reducing after-call-work 66% from 9 minutes to 3 minutes. Instituted desk procedures, job descriptions, HR protocols, work agreements where none had previously existed, reduced employee turnover from 50% per year to 9% between 2007 and 2009.