Director - Tax Research
Current• Collaborating directly with customers, partners, and other internal and external groups as needed to understand and translate their needs into content requirements. • Serving as a client-facing, subject matter expert in partnership with Vertex’s sales and VC team to drive business growth. • Acting as a Subject Matter Expert (SME), sustaining the Vertex Brand in the marketplace of Vertex as an Indirect Tax leader. • Influencing product direction and content roadmaps for US Indirect Taxes, particularly with respect to, but not limited to, Vertex O Series products. • Representing Vertex Tax Research in Indirect Tax industry forums and User Groups. • Establishing processes and Service Level Agreements with Key Stakeholders like Product Management, Sales, & VC to improve working relationships, operational efficiency & customer satisfaction. • Possessing an excellent understanding of Indirect Tax and business trends and having the ability to translate into the requirements for current Vertex products or new solutions. • Having the ability to look beyond current Vertex content and product offerings to identify complimentary software and services that can be provided to customers. • Managing multiple complex high impact projects simultaneously. • Contributing expert perspective to the development of business strategies. • Managing those they lead on the creation and execution of their work assignments. • Communicating status of team activities to project teams and Sr. Management • Manage setting scope and deadlines.• Representing Content as a stakeholder in segment level product requirements and project planning activities. • Owning attainment of high employee satisfaction and retention; lead development of programs and initiatives within group to attain high employee satisfaction. • Looking for opportunities to improve work processes and activities by using business technology and other resources.