Directs design and development of overall client experience of Civilian Ready Foundation, Inc. to ensure evolution of a transformation ecosystem which enables and empowers military-to-civilian workforce reintegration for active duty Service Members, veterans and military spouses. Manage creation, delivery and continuous improvement of a holistic veteran transformation experience which fosters personal growth, guides career development, and boosts transition success rate outcomes.

Working with clients to turn matter into energy for growth.Mission: To design and develop learning experience ecosystems powered by fusion of content creation and curation with context and community to spark learning potential and propel performance.

As a Director in the University organization I collaborated with cross functional teams on the evolution of the capabilities, content, context and communities of learning to advance growth of a verdant learning landscape. Led the advancement of learning experience design for next generation education architecture, professional development resources, complex certification curriculums and executive leadership programs.Optimized user adoption training, as well as design of prototype pilot programs to fully utilize capabilities and features for newly launched CornerStone LMS.Acted as global learning thought leader tracking trends, methods and emerging learning technologies, sharing gathered knowledge via internal social media and demonstrations.Mentored professional growth, technical knowledge and skills capabilities of global colleagues, partners, as well as veterans (through ACP). This commitment continues from all prior roles.

As a Director in this role I incorporated the definition, design, development, project management, delivery and evaluation support of comprehensive learning strategy and pragmatic implementation of learning solutions for Leadership Development, Sales & Advisory expertise, Talent Management, Soft Skills Development and Diversity & Inclusion education initiatives. Worked with Business Area leaders and HR Business Partners to analyze competency capabilities, knowledge, skills and experiences needed to drive business results, advance individual and team development and foster a client solutions oriented culture. The role supported the governance, creation and execution of cross regional talent development strategy and consistent frameworks to address the full employee life-cycle from on-boarding to specialist expertise knowledge transfer. Worked directly in partnership with the global T&D Group centers of excellence leaders to support cross functional programs content creation, curation and management. Collaborated and contribute to advancing complex enablement curriculum design and learning technologies optimization.Maintained persistent commitment to mentoring professional growth, technical knowledge and skills capabilities of global colleagues, partners, as well as veterans.

Worked globally, nationally and locally across divisions as senior design consultant and relationship manager leading definition, design and development of learning architectures that develop talent capabilities across an expansive body of knowledge including: Leadership, Client Advisory, Sales Skills, Financial Planning, Service Delivery and technical knowledge training. Consulted, influenced and led creation of design solutions for targeted talent development initiatives in collaboration with Talent Development Partners, as well as Category Leads of Sales & Advisory, Risk & Compliance, Leadership & Management Development and Client Service Administration & Operations. Led global teams in the design and production of both broad, blended curriculum and specific delivery mode courses for Wealth Management, Global Asset Management and integrated cross division programs (such as strategic on-boarding). Acted as global learning thought leader tracking trends, methods and emerging learning technologies, sharing gathered knowledge via internal social media and demonstrations. Consulted with key stakeholders to influence adoption, secure funding, enable risk review process and lead new technology proof-of-concept innovation efforts. Developed and maintained high impact learning design standards, productivity templates and leverage content curation across programs and divisions.Provided Learning Analytics consulting to advance learning effectiveness assessment and predictive indicator measurement of business impact potential. Researched, developed and wrote business case studies and situational scenarios for simulations, role plays, demonstration videos and best practice modeling podcasts. Facilitated Leadership & Management Development workshops. Mentored professional growth, technical knowledge and skills capabilities of team members, internal partners, as well as veterans (through American Corporate Partners).

• Directed design and development to create strategic, competitive product advantages through innovative courseware that enabled learners’ to achieve license exam preparation and continuing education requirement results for education lines including: securities, insurance and advanced designations such as CFP. • Established and managed instructional design strategies, standards and interactive media. • Collaborated with Line of Business Managers, Product Managers, Editorial Directors, Production Managers, and Technology Managers to define, design, develop, deliver and improve educational product offerings, content development practices and production processes. • Led organization development integration of US and offshore workforce design and production teams. Managed professional development of team members.• Influenced selection and managed contract offshore production teams.• Managed combined internal and vendor teams execution of rapid design, development, systems integration and live roll-out implementation of Virtual Classroom platform. • Coached Instructors adaptation to virtual environment and performance improvement. • Collaborated with developers of proprietary Kaplan Learning Platform LMS on design and execution of content authoring and content management tools. • Managed learning analytics systems (Metrics that Matter) implementation, systems integration and designed evaluation reports and customer feedback report analysis. • Directed continuous improvement of learning experiences and user interactions.

• Led development of all first generation instructional design standards for Dearborn Financial Services and Kaplan Professional Services Divisions online and CD-ROM based courseware. • Expanded and enhanced the e-Learning experiences for Dearborn’s education customers in Securities, Insurance, Banking, Financial Planning and Accounting. • Led teams of Subject Matter Experts, Instructional Designers, Editors, Developers and Production staff. Directed development of products by internal resources, external contractors and offshore firms. • Project managed the development of next generation courseware, prototypes and authoring technologies.

• Directed Instructional Design and Project Management of content development of eLearning programs for corporate and commercial clients ranging in value from $70,000* to $700,000* (* 2014 dollar values).• Supported Sales participating in client presentations. Assessed client objectives and maintained the client’s vision during development process. • Managed local and virtual cross-functional project teams composed of up to 5 Instructional Designers, 4 Programmers, 4 Graphic Designers and 3 Quality Assurance professionals; leading, developing and monitoring the effectiveness of teams. • Created and maintained Project Plans assuring appropriate resource assignments, timelines and on budget delivery. Ensured integration of consulting, development and LMS services. Monitored project scope, identifying options for presentation to clients for out of scope items. Acted as final internal project decision-maker, interacting with clients and team members to identify issues and prepare alternative solutions.