Ted Quinain Email & Phone Number

Lancaster, Pennsylvania, United States

Central Florida, Fl Usa

• Promoted Sensus AMR/AMI water metering and Smart Utility solution concepts to Utilities technical teams and executives.• Prepared and tested hardware and software solutions for Trade Shows and client presentations• Attended product training from software and hardware partners to enhance knowledge of current/future technologies.• Coordinate product demonstrations and pilot testing for customer sites in Central Florida and North Florida • Provides price quotations to customers and provide information on product availability.• Monitored Sales trends in the Central and Northern Florida region for the Water Metering division of Core and Main• Represent the company in executive meetings to discuss product recommendations and new water meter technology presentations.• Make sure all product orders are delivered on time and keep the customer updated.• Document and resolve technical issues with hardware and software, through onsite visits or web access.

Orlando, Florida Area

• Sales consultant for all Honeywell AIDC products and services (Thermal Printers/Scanners/Barcode readers, Portable Hand-held Computer devices, RFID Solutions, and Dimensioning Products).• Promoted Honeywell Mobility Edge solution concepts to technical teams and executives.• Launched and promoted the latest Honeywell Auto Dimensioning Solution.• Prepared and tested hardware and software solutions for trade shows and client presentations• Attended product training from nationwide and international software and hardware partners. • Handled Computer product demonstrations and pilot testing at customer site.• Coordinated with the Software and Hardware development team to produce custom product enhancements. • Attended internal and off-site meetings to discuss new product introductions.• Perform advanced training for the client’s technical team.• Utilization of industry expertise to promote strategic positioning of solutions.• Operate at the highest levels of integrity and be a thought leader for the Pre-Sales Engineering and Sales organization.• Efficient use of Salesforce CRM software to manage client data and company resources.

Orlando, Florida Area

• Provided first-line Technical Product SPupport to new clients.• Provided feedback to the Product Management team on new feature requests and product enhancements. • Provided product and technical support to sales account managers. (Barcode Label Printers, Barcode scanners, Dimensioning Equipment)• Works with Software Engineering team in developing custom software firmware for special customer applications.• Works with printer design team develop and enhance printer design, and function.• Liaison with the customer base and product development team to qualify new product features. • Conducted trend analysis of competitor presence.• Guided customers in understanding how network security has evolved in the past few years.• Participated in regional team calls and removed technical obstacles impeding revenue generation.• Developed and maintained strong customer relationships, ensuring that technical. account management best practices are being followed by the sales and support team.• Managed day-to-day operations and logistics for preparing and delivering solutions and appropriate tools into the field.

Orlando, Florida Area

• Attends new product launching and introduction.• Works closely with the engineering team in resolving products issues encountered in the field.• Train the Technical Support Team with new technologies, product updates and ensures that all technicians have all the tools and knowledge to excel in their jobs.• Consistently update the Sales Team with any possible issue that are encountered in the field and provide resolution.• Use JIRA Software to document and monitor issues from the day the issue is reported up to resolution.• Will handle the most unique and difficult issues that are normally escalated from the issues queue.• Evaluate and perform Beta testing for new product releases.

Orlando, Florida, United States

• Acted as liaison between customers and our company’s sales, production, and distribution teams.• Handles incoming/outgoing calls to customers for product orders and parts questions.• Enters product orders and service agreement orders into the order entry system.• Provides delivery and shipping information for customer shipments• Educates customers on product servicing packages and processing servicing package plans.• Monitors Sales Orders, lead times, delivery schedules, equipment returns, and product servicing issues.• Handles customer complaints effectively using phone, email, fax, and the internet to quickly resolve products and services issues.

Orlando, Florida Area

• Answers inbound calls for Technical Support department and provide support for sales and marketing team.• Responsible for Technical Support on all Datamax-Oneil Thermal Printers and Thermal Labels, duties include answering customer queries, problem solving and providing detailed information on all Datamax-Oneil product lines.• Enters into Goldmine Database accurate and relevant information about the Customers call.• Conducts new product evaluation and submits results to engineering and software development for analysis. • Conducts customer onsite and offsite training for all Datamax Products for domestic and international customers.• Coordinates with marketing department on Customer Demo’s and Tradeshow regarding equipment operation and function.• Assist other departments in resolving hardware and software issues related to printer operations.• Generates call statistics for incoming and outgoing calls.• Creates presentations for product demonstration and training.• Studies and evaluates new printers from acquisitions and mergers.