Ted Quinain Email & Phone Number

Lancaster, Pennsylvania, United States

Central Florida, FL USA

• Promoted Sensus AMR/AMI water metering and Smart Utility solution concepts to Utilities technical teams and executives.
• Prepared and tested hardware and software solutions for Trade Shows and client presentations
• Attended product training from software and hardware partners to enhance knowledge of current/future technologies.
• Coordinate product demonstrations and pilot testing for customer sites in Central Florida and North Florida
• Provides price quotations to customers and provide information on product availability.
• Monitored Sales trends in the Central and Northern Florida region for the Water Metering division of Core and Main

Orlando, Florida Area

• Sales consultant for all Honeywell AIDC products and services (Thermal Printers/Scanners/Barcode readers, Portable Hand-held Computer devices, RFID Solutions, and Dimensioning Products).
• Promoted Honeywell Mobility Edge solution concepts to technical teams and executives.
• Launched and promoted the latest Honeywell Auto Dimensioning Solution.
• Prepared and tested hardware and software solutions for trade shows and client presentations
• Attended product training from nationwide and international software and hardware partners.
• Handled Computer product demonstrations and pilot testing at customer site.

Orlando, Florida Area

• Provided first-line Technical Product SPupport to new clients.
• Provided feedback to the Product Management team on new feature requests and product enhancements.
• Provided product and technical support to sales account managers. (Barcode Label Printers, Barcode scanners, Dimensioning Equipment)
• Works with Software Engineering team in developing custom software firmware for special customer applications.
• Works with printer design team develop and enhance printer design, and function.
• Liaison with the customer base and product development team to qualify new product features.

Orlando, Florida Area

• Attends new product launching and introduction.
• Works closely with the engineering team in resolving products issues encountered in the field.
• Train the Technical Support Team with new technologies, product updates and ensures that all technicians have all the tools and knowledge to excel in their jobs.
• Consistently update the Sales Team with any possible issue that are encountered in the field and provide resolution.
• Use JIRA Software to document and monitor issues from the day the issue is reported up to resolution.
• Will handle the most unique and difficult issues that are normally escalated from the issues queue.

Orlando, Florida, United States

• Acted as liaison between customers and our company’s sales, production, and distribution teams.
• Handles incoming/outgoing calls to customers for product orders and parts questions.
• Enters product orders and service agreement orders into the order entry system.
• Provides delivery and shipping information for customer shipments
• Educates customers on product servicing packages and processing servicing package plans.
• Monitors Sales Orders, lead times, delivery schedules, equipment returns, and product servicing issues.

Orlando, Florida Area

• Answers inbound calls for Technical Support department and provide support for sales and marketing team.
• Responsible for Technical Support on all Datamax-Oneil Thermal Printers and Thermal Labels, duties include answering customer queries, problem solving and providing detailed information on all Datamax-Oneil product.
• Enters into Goldmine Database accurate and relevant information about the Customers call.
• Conducts new product evaluation and submits results to engineering and software development for analysis.
• Conducts customer onsite and offsite training for all Datamax Products for domestic and international customers.
• Coordinates with marketing department on Customer Demo’s and Tradeshow regarding equipment operation and function.