Ted is the CEO of HindSite Software, the leading provider of field service software for the green industry. Ted has a history rooted in customer service, software development, leading high performance teams, and consulting... which translates into a distinct passion for helping businesses simplify and grow.

// LYONSCG was acquired by Capgemini in 2017; this is an expansion of the previous role // I support the Capgemini DCX (Digital Customer Experience) delivery teams in ecommerce and multi-platform digital transformation engagements. I lead a talented and diverse team of >50 program managers, project managers, and functional architects as they enable our clients in both new technology implementations, as well as managed services / "run phase" accounts. We put a focus on on-time, on-budget delivery with high client satisfaction (we're only successful if our clients are successful!), across Salesforce, Magento, and SAP C/4.

Lead a dynamic team of Project Managers, Business Analysts, and Trainers as part of the LYONSCG delivery team. Responsible for risk management and mitigation across our portfolio, for managing the team (staffing, coaching, development), and doing all those things that make the PMO tick, with a focus on delivering for our clients.

A Sr. Project Manager and PMO Lead for a premier ecommerce agency, I support and mentor a team of other PMs, evaluate and improve PMO and implementation processes, and - most importantly - partner with our clients to ensure strategic and successful Demandware implementations for their business goals.

- Lead a team of creative, passionate project managers as we champion B2B ecommerce implementations- Create, expand, and further develop processes to support our internal project teams, as well as our clients- Foster strong relationships among Delivery Services roles (architects, developers, QA, etc.) as well as relationships with the rest of our company (Engineering, Product Management, Client Success)- ...and more, so much more.

- Successfully manage enterprise projects with high visibility to senior leadership- Lead team of implementation specialists, designers, developers, and business analysts in building enterprise B2B ecommerce solutions with sophisticated ERP integration, including Syteline, Epicor, Oracle, and SAP- Work hard to diligently maintain and be accountable for scope, budget/cost, and timeline objectives- Effectively communicate with internal and client stakeholders via regular status updates, action/issue logs, and budget updates- Identify future business opportunities and partner with account management teams to ensure customer confidence and success for both my firm and my clients- Build and maintain a reputation of professionalism, hard work, and fun

- Developed and maintained strategic partnerships- Implemented SEO best practices and online content strategies for lead generation, achieving top three placement in search results for primary key words- Generated marketing materials and sales copy for both print and web- Executed email campaigns with content strategies with over 35% open rates- Established, managed, and was accountable for reporting and budgetary metrics- Increased leads 20% in one year, with a focus on lead quality contributing to a 50% increase in annual sales- Coordinated strategic marketing initiatives, integrating direct mail, online channels, and partner participation- Implemented marketing automation software - Created marketing methodology and strategic road map

- Basic web design and development- Coordinated implementation and content development of user manuals into web-based use guides- Lead, trained, and mentored support technicians with emphasis on technical troubleshooting and aggressive problem solving- Maintained company reputation of excellent customer service- Produced marketing materials and sales copy, including customer case studies

- Designed and wrote technical user manual for business management software- Provided superior customer service for clients nation wide- Trained and implemented software projects - Earned reputation of excellent service and client care