My vision is to create massive change in the marketplace, change the financial industry for the better, and transform people's lives with their pursuit of financial independence.

Performance Manager 06/2016 to 01/2017One Touch Direct LLCCreated and maintained Account Executives/Team Lead schedules.Managed Sales Department, developed Team Leaders to meet/exceed monthly goals.Issue disciplinary action up to termination when necessary.Validated PTO requests to ensure consistent Leadership coverage.Oversaw productivity of Account Executives/ Team Leaders/Supervisors.Developed performance reviews for Leadership.Led the site to hold the highest generated revenue.Maintained an energized atmosphere.Initiated the concept of providing agents/leadership with immediate gratification for outstandingperformance through on site incentives.Drove results in key metrics at the site level.Implemented new concepts in the recruiting department based on feedback sessions with AccountExecutives.Led the recruiting department during our initial ramp up. Was responsible for hiring 7 supervisors and 120Account Executives.Set and maintained daily, weekly, monthly goals, and performance metrics for 200+ employees.Coordinated with Quality Assurance Department to develop Frontier Call Flow Guide and scoringstandards for all employees.Participated in daily corporate calls with head executives

Calling SolutionsOperations Manager Sales and Service, January 2012 – June 30th 2015Create and maintain Account Executives/Team Leaders schedulesManage Team Leaders/Account executives vacation timeOversee production of all Account Executives/ Team Leaders/SupervisorsDevelopment reviews of all Account Executives/ Team Leaders/SupervisorsMeet monthly and quarterly sales goalsMaintain an energized atmosphereMeet service level and abandon rate goalsDetermine training needs through one on one meetings with Account ExecutivesResponsible for ensuring that the Account Executives maintain accurate and updated data in their queuesSecond voice and save dealsMaintain daily, weekly, and monthly sales reportsOversee the development of the Team Leader/SupervisorMonitor and evaluate sales performance

Sears Customer Care Network, San Antonio, TXManager of Sales and Service, October 2003-November 2011Lead, coached, and developed 8-10 Team Managers (Each Team Manager averaged 19 associates per team). Documented record of accomplishment and success in Project Management (Service Smart, Rework, New Hire Transition team, and implementation of sales programs in 3rd Party). Coached and developed representatives to be more effective in taking care of our customers. Instilled the importance of leadership skills to Team Managers for their professional growth and development to meet business needs. Reinforced the importance of maintaining communications with all facets of Sears on a local and national level. Responsibilities included development of internal programs to increase growth, revenue, quality, improve productivity, and performance. Instrumental in planning and implementing sales, new business development and customer service/retention program.

Team Manager of Sales and Service, April 2000-October 2003Led a team of 17-20 associates to rank as the highest performing team in the center. Coached and developed representatives to be more effective in servicing customers. Documented performance appraisals and procedures and implemented and enforced Company policy. Implemented proactive measures and looked for opportunities to improve or prevent potential problems from occurring. Competent in completing diverse and unfamiliar projects in a timely manner as assigned by the management staff.

United States Army, San Antonio, TXSergeant First Class, October 1976- November 1998Responsible for developing overall plans establishing standards, and implementing quality control procedures. Prepared justifications in order to acquire new communications systems and software to enhance production. • Managed from development through installation, over $200,000 of sophisticated state of the art conventional communications systems. Supervised floor plan designs to ensure systems were user friendly and that operator’s needs were designed into equipment placement. Monitored test and acceptance operations to ensure new systems met design specifications.