Program Support Assistant: Ft. Richardson National Cemetery July 2014 to Present• Provide support for next of kin throughout the burial process.o Implement policies and procedures to manage government information related to assigned projects and provide information related assistance and services.o Review all assigned case files to verify the accuracy of historical actions and land description data.o Provide technical assistance and guidance on government information and records related to coding and retrieval; reconcile records and posting of amendments to publications. o Performs research and data collection and determines eligibility for interments. - Maintains cemetery files, both computerized and hard copy, which include Burial Register, Records of Interment; Gravesite Reservations documents, Applications for Burial; Personnel Records; fund control point records, and routine office correspondence. o Handles procurement and purchase card transactions. Performs other related duties as assigned. Performs public outreach as needed.o Manage the case file records storage room and maintain the established case filing system for Federal records in accordance with laws to preserve the original case file records, maintain the integrity of the system and the accountability of case file records. o Utilize research techniques and the methods of compiling, analyzing, organizing information, and reporting data for potential VA interments.o Safety officer for Ft. Richardson and Sitka National Cemeteries. Maintains records, files and reports. Conducts monthly safety training for staff and administration. Researches modern and relevant issues to the National Cemetery association.

• Perform front office duties including employee counseling, training, performance reviews, discipline, and the administration of policies and agreements.• Develop and deliver continuous improvement practices and conduct on-the-job-training sessions. • Performed with top stars in the music world such as: Paquito D’ Rivera, Maureen McGovern, Lionel Hampton, and Arturo Sandoval at various jazz festivals across the country.• Studied with “Top” professionals in the music industry including Bobby Shew, Steve Emery, Chuck Findley, and conducting with Dr. Edwin Snyder.• Featured on 18 albums in 3 different genres, over two decades of section leadership and participated in guest performances across the world.

Oversee geographically dispersed teams in 80 locations and 7 countries affecting the lives of 18,000 people. Advisor to senior leadership, liaison from executive staff to team members. Management responsibilities included employee selection, employee counseling, training, performance reviews, enforcing discipline, and policies. Serve as a section leader and team manager, train the staff on job-related duties, and manage logistics for a show traveling 40,000 miles in a 4-month period with 3,000 lbs of gear. Leverage public relations skills to cultivate and enhance public relations and met with diplomats, dignitaries, and ambassadors in the Middle East. Administer IT projects and manage budgets ranging from $10K to $125K annually. Perform human resource activities including employee counseling, training, performance reviews, discipline, administration of policies and agreements, and counseling.• Spearhead operations of 35-50 workstations with a value of more than $100K, supervise 4 team members, and analyze, document, develop, modify, test, install, and implement new/existing applications software. • Coordinate the Information Assurance and Communications Security office, recover data in cases of failure, and test, validate, and handle application documentation. • Successfully revamped computer operating systems and handled the 400-500 man hour project to reimage machines. • Served with Combat Camera team as liaison, information specialist, and production advisor in Southwest Asia and Co-Produced 8 Op-ed pieces for Air Force News Network.• Cultivate and enhance relationships with media to effectively disseminate information and prepare and revise speeches, publications, and news releases. • Maintain and update a $1.8M 45,000 square foot facility, supervise the cleaning staff, and develop and implement continuous improvements to enhance safety, quality and costs. • Develop and deliver continuous improvement practices and conduct on-the-job-training sessions.

Training Manager - Logtag Temperature Recording Device - Develop training resources, curriculum, and materials for state sponsored temperature monitoring device. - Conduct site visits, install and train on equipment for remote monitoring of state supplied vaccine.- Guest speaker for State of Alaska's Epidemiology conference. -develop training materials, arrange media presentation, present information to over 150 attendee's.- Compile data for CDC sponsored grant that will indicate temperature excursion rates throughout the state of Alaska. - Monitor $500K budget and account for activity in a monthly report to CDC- Arrange travel throughout the state of Alaska for CDC sponsored travel- Research and develop plan for installing Vaccine depot's temperature monitoring alarm system.- Develop bidding strategy and allocate $48K in funding for depot alarm system.

Volunteered as tournament director responsible for hosting weekly golf tournament involving base personnel and local nationals. Calculated prize money and giveaways. Maintained international relations.

As owner of Kindred Hearts Café, assembled 13 member staff. On-boarded, supervised, and trained employees. Point of contact for employee relations and termination of work force. Determined goods and services to be sold. Set prices and credit terms based on forecasts of customer demand. Increased sales 25% through aggressive marketing practices, advertising, streamlining goods and services. Directed/coordinated organization's financial activities to fund operations, maximize investments, and increase efficiency.Follow and ensure compliance with food safety and handling policies and procedures. Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility as well as all local, state and federal regulations.Responsible for annual budget in excess of $120K. Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.