Ted Truong Email & Phone Number

Led high-stakes ServiceNow implementations, driving strategic IT transformation for clients while overseeing large-scale projects and ensuring alignment with business objectives and executive-level stakeholder needs.-Rapidly promoted to a senior role due to demonstrated success in executive-level project management, overseeing high-stakes, enterprise-wide.

Successfully managed complex ServiceNow projects, ensuring timely delivery, risk management, and strong client relationships while leading cross-functional teams.-Directed the successful delivery of end-to-end ServiceNow implementations, ensuring project outcomes aligned with business objectives and stakeholder expectations.-Led strategic client.

Spearheaded high-impact, strategic client projects requiring expert intervention, driving project realignment and business process improvements across both ServiceNow and Microsoft platforms.-Specifically selected to lead high-impact client projects, providing executive oversight for engagements requiring strategic intervention and realignment to meet.

Managed critical projects by overseeing resource allocation, risk management, and stakeholder alignment, consistently delivering successful outcomes and enhancing long-term client partnerships.-Handpicked to oversee critical projects requiring expert management of project risks, timelines, and resource allocation, ensuring business goals were.

Lead of workflows, process and automations between IT and business processes, including ServiceNow Portal, service catalogs, incident, change and problem.-Deployed ServiceNow globally within tight project time period, ensuring stakeholder satisfaction whilst achieving requirements from multiple teams and departments.-Implemented standards for data quality.

Recruited to ITSM team to turn around incident, problem, change and disaster recovery team.-Provided significant recurring and ad-hoc reports and metrics while working closely with management to identify health and performance of people, teams and infrastructure for various projects and management commentary. -Automated ITSM process and workflows to.

Team dedicated to global office build outs and standardizing all IT facilities related assets.-Managed coordination of various vendors across multiple projects including new Sydney office and additional floor build-outs. -Lead of global project to refresh/cleanup all IT assets in all server rooms involving multiple infrastructure, application and external.

Subject matter expert focused on standardizing tool development, automation, processes and global offices. -Broadened use of ticketing tool across all of IT from 12 people to over 100 using soft sell strategy, gaining buy in from all departments across IT.-Improved reporting capabilities and multi departmental integration as primary ticketing and workflow.

1st, 2nd and 3rd level support for a quickly growing and maturing pension fund.-Trusted escalation point for team regarding ticketing, automation, telephony and global offices.-Motivated and organized the team to achieve goals and SLA’s, while keeping morale up.