Tim Edwards Email and Phone Number
Tim Edwards work email
- Valid
- Valid
Tim Edwards personal email
- Valid
Tim Edwards phone numbers
Senior IT Leader with in-depth, proven experience in fields of Infrastructure and Service Delivery. Adept at project and operations analysis founded on an understanding of strategic goals and building business cases to sustain key stakeholder support. Manages effective teams of technology professionals though a deliberative and fair approach that fosters a culture of clear communication and customer-focus.• Oversaw the complete replacement of the Servicing customer web portal, from product selection/vendor negotiation phase through to go-live and support phase. Project enhanced self-service functionality and customer experience, reducing the payment processing fees and enabling the ability to provide digital statements. Overall processing costs were lowered by 2/3 through service bundling, recurring ACH sign-up rates have increased by 300%+, and adoption of paperless technology generated material postage and paper cost savings.• Directed concept-to-completion implementation of speech analytics solution to automate post-call monitoring. New system increased call monitoring from 5% of monthly calls to 100% across all call centers and provided improved metrics unavailable prior to introduction.
Jg Wentworth
View-
Senior Vice President, Infrastructure, Operations, And Security (Head Of It)Jg Wentworth Apr 2023 - PresentChesterbrook, Pa, UsHead of IT overseeing infrastructure, operations, and security, regularly engaging with C-level executives and key stakeholders to align IT with the organizations strategic goals. Directly accountable for the IT budget, staff, vendor relationships, and projects, ensuring the performance, security, and compliance of IT systems and services.
-
Vice President, Information TechnologyFreedom Mortgage Jul 2019 - Mar 2023Boca Raton, Florida, UsResponsible for leading the business relationship, service delivery and technology strategy for the servicing and correspondent lending divisions. Leads a team of 27 staff members across 3 teams comprised of management and individual contributors. Serves as Head of IT for the divisions overseeing all aspects of technology delivery including ownership of the technology road map, project portfolio, and overall operations of servicing and correspondent systems. • Decreased web related customer complaints and realized over 2M in annual saving by performing a thorough cost benefit analysis of internal build vs vendor options that lead to the replacement of the digital mortgage servicing web experience. • Increased QA call coverage from 5% to 100% and generated over 700K in annual savings by leading the selection and implementation of a speech analytics solution to provide greater insight into customer calls and agent performance..• Reduced the delivery of customer modification documents from 30 days to 7 days by leveraging business process management (BPM) and robotics process automation (RPA) technologies to orchestrate and automate much of the workflow. -
Director, It Service DeliveryFreedom Mortgage Jan 2019 - Jul 2019Boca Raton, Florida, Us
-
Associate Director, It Service DeliveryFreedom Mortgage Jun 2018 - Jan 2019Boca Raton, Florida, Us
-
Manager, It Service DeliveryFreedom Mortgage Nov 2017 - Jun 2018Boca Raton, Florida, UsLed service delivery and technology strategy for Servicing Customer Care vertical supporting call center technologies, IVR, web-based systems, and workforce management. Managed a team of 3 business analysts.• Developed an executive-level reporting system for the Servicing IT project portfolio to promote transparency and foster better team communications. • Created project to collect and analyze available IVR data to identify customer behavior to inform stakeholders and drive improvements in the customer experience.• Implemented code efficiency changes to a core servicing application that reduced web service charges by $95K/month.• Led initiative to evaluate replacement options for 3rd party payment solution providers that is projected to dramatically improve the customer experience and generate significant savings.
-
Director Of Professional ServicesKronos Incorporated Sep 2015 - May 2017Lowell, Ma, UsLed the North American professional services delivery for SaaS product, managing a team of 60+ project managers and application consultants in post-sales operations, customer engagement, and client onboarding. • Exceeded department delivery targets by 30% through a strategic approach to staffing and onboarding, establishing a project intake process, and streamlining implementations. Motivated team to deliver the most modules in the history of the product.• Developed an operational metrics dashboard to ensure visibility of KPIs providing insight into resources required to handle workload. Redesigned monthly forecast guidelines and processes resulting in month-over-month accuracy rate of 85%, exceeding the target of 80%. -
Manager, Professional ServicesInteractive Intelligence Oct 2013 - Sep 2015Indianapolis, Indiana, UsManaged a large, multinational team of 40+ engineers responsible for software and infrastructure provisioning, network infrastructure testing, software Quality Assurance (QA) testing, and value-added network services.• Led recruiting, onboarding, and training of 50+ engineers at Philippines location which improved professional services margins by 50%+.• Introduced a unified service workflow on an internal project portal to show team progress and coordinate schedules more effectively.• Spearheaded the launch of a new service offering built on internal proprietary testing tools to load test call systems and ensure sufficient call volume capacity, generating $750K+ in its initial year. -
Infrastructure Team Lead / Lead Network ConsultantInteractive Intelligence Jun 2012 - Oct 2013Indianapolis, Indiana, UsLed a team of networking professionals testing to validate infrastructure configurations for VoIP quality. • Improved margins and re-configuration post-deployment by 20%+ through the standardization and documentation of the customer deployment process. • Developed consistent processes to reduce overall delivery time by 25% resulting in average fixed-bid engagements delivered at 35%+ under budget.
-
Sr. Network EngineerInteractive Intelligence May 2011 - Jun 2012Indianapolis, Indiana, Us
-
Associate ConsultantEli Lilly Mar 2009 - May 2011Indianapolis, Indiana, Us -
Sr. Systems AnalystEli Lilly Mar 2006 - Mar 2009Indianapolis, Indiana, Us
-
Systems AnalystEli Lilly Jun 2003 - Mar 2006Indianapolis, Indiana, Us
Tim Edwards Skills
Tim Edwards Education Details
-
Purdue UniversityComputer Technology
Frequently Asked Questions about Tim Edwards
What company does Tim Edwards work for?
Tim Edwards works for Jg Wentworth
What is Tim Edwards's role at the current company?
Tim Edwards's current role is IT Executive | Senior Vice President of IT Infrastructure, Operations, and Security(Head of IT) | Strategic Technology Leader.
What is Tim Edwards's email address?
Tim Edwards's email address is ti****@****nos.com
What is Tim Edwards's direct phone number?
Tim Edwards's direct phone number is (847)-240*****
What schools did Tim Edwards attend?
Tim Edwards attended Purdue University.
What skills is Tim Edwards known for?
Tim Edwards has skills like Data Center, Vendor Management, Active Directory, Windows Server, Voip, Project Management, Information Technology, Process Improvement, Network Administration, It Operations, Identity Management, Dns.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial