Sr Unified Communications Engineer
CurrentProject Management, System Engineering and Administration, for a global Biopharmaceutical headquartered in Wilmington, DE. Cisco CUCM 11.5 Clusters, Cisco 4431 SRST ISR, Cisco UCCX?AQM, Cisco IPC/Jabber, Cisco Audio/Video Endpoints.• Recently Managed Avaya to Cisco migration, Business Partner coordination, Global expansion US/EU/APAC• Increased Service Desk efficiency and provided greater Customer Satisfaction by planning and administering the installation of Cisco UCCX/Finesse, AQM • Facilitated client’s fast track expansion into a new business campus by Managing the installation of new Telephony Gateways and supported systems.