Previously an employee at Telstra. Now I am my own boss of my photography business @tedyphotography. Extensive experience across multiple customer service industries has provided me with a unique understanding of the importance of achieving and maintaining customer satisfaction by exceeding set expectations Transitioned from direct customer contact to managing customer relationships by ensuring the efficient dispatch of client escalations and requests to a team of over 100 field technicians whilst keeping to ongoing and escalation SLA targets Excelled as a resource scheduler to become the key person in Telstra’s workforce deployment team for Sydney Metro and displayed initiative by taking on the responsibility for resource forecasting and planning. Extensive experience within the customer service industry - Debt recovery, retail sales, hospitality and customer service call centres. Outstanding customer service skills - Handle customer queries and complaints in a professional and efficient manner, while being able to empathise with and understand customer issues. Excellent written and verbal communication skills to be able to communicate at a level suitable for both technical and non-technical staff and customers. Results driven and a lateral thinker – Use creative approaches to ensure that all available options are explored in order to exceed customer expectations. Attention to detail, in order to maximize efficiency and minimize potential for failure in meeting SLAsSelf-motivated leader with a strong sense of teamwork to work together effectively Embraces challenge and strives towards self-improvement