INTERNATIONAL SUPPLY CHAIN MANAGEMENT / LOGISTICS ANALYSTDriving excellence in customer service…fostering “above and beyond” mindset maximizing customer loyalty. 15+ years experience working in Quality Assurance, Logistics and Technical Services in the Transport and Railway industry with a demonstrable track record of maximizing efficiency through managing all aspects of customer relationships, including corresponding with local and international suppliers. My experience includes coordinating shipments with other departments ensuring they are operating efficiently; tracking cost savings by consolidating orders, creating shipment documents and making sure that the inventory counts & reporting are accurate. I handle multiple priorities under tight deadlines on a daily basis. I am a natural problem-solver who exceeds customer expectations on an International & Local level. Troubleshooting is what I do well, while also communicating clearly and professionally with supervisors, managers, customers and co-workers.PERFORMANCE HIGHLIGHTS • Recognized for outstanding discipline and going the “extra distance” in the meeting of company goals resulting in cost savings, as well as delivering excellent client service.• Liaises and negotiates with International customers and suppliers ensuring shipments are delivered on time and within budget resolving any issues quickly and efficiently.• Responds to critical problems in production processes improving scheduling, customer relations and shipping processes.• Specializes in reading technical plans, maximizing efficiency through managing and coordinating both local and international shipments.TECHNICAL SKILLS • Microsoft Word, Excel, Power Point, Access, Lotus Notes, ACCPAC, MAS500 & Outlook, LogiSuite, Load Link, Dispatch Mate, AutoCrib, SAP• Installation of software and hardware/troubleshooting of conflicts & problems.
Listed skills include Logistics, Customer Service, Transportation, Quality System, and 27 others.