Tee Chia Lu Email & Phone Number

Singapore

• Group Analytics Manager
• Collect and analyze data from the customer-relationship management system to provide clients’ concierge programs penetration and engagement analytics to senior management and clients
• Collect and analyze data from the customer-relationship management system to provide insights on client’s customers’ engagement patterns on dining, travel and entertainment.
• Collect and analyze telephony data to provide key performance indicators on service levels to clients
• Design and create monthly and quarterly dashboards for business reviews
• Collect and analyze data on productivity performance of the concierge consultants for operations resource planning and performance evaluation

Singapore

• Master Data Management Analyst, Medical Supply Services Division
• Collate and prepare master data from global fulfillment centers for Items and Business Partners in a consistent format for Project Hermes implementation.
• Manage and establish data quality standards for Master Data creations
• Lead the standardization of master data setup process and coding/naming convention
• Maintain and upkeep central pricing information for Project Hermes based on guidelines from Pricing and Commercial Team to ensure smooth transaction of the orders and invoicing by the fulfillment centers.

Singapore

• Business Solutions Manager
• Propose and implement operational improvement processes and system solutions to prospective and current customers for warehousing and order fulfillment.
• Conduct functional validation testing and training on the system solutions for the improved processes.

Singapore

• Program Manager
• Service major islandwide customer accounts (Citibank, Standard Chartered Bank, HongKong Shanghai Bank & Government Agencies)
• Gather customer requirements and study business and operational processes to support customer service needs
• Formulating pricing and pricing strategies for local island wide courier services.

Singapore

• BaaN System Analyst (Baan Vc)
• Provide on-site functional support to end users in the areas of Manufacturing, Order Management, Master Data, Central Invoicing & Warehousing modules for Flextronics Logistics Singapore and Malaysia PTP site.
• Conduct end user trainings on Baan Vc for Master Data, Order Management and Warehousing modules for Flextronics Logistics Singapore and Malaysia PTP site
• Pioneer new project (business) implementations
• Identify gaps and define system processes for businesses
• Generate Inventory/Sales/Purchase reports for management analysis

Singapore

• Application Consultant (Baan IVc & Baan Vc)
• Conduct detail User Requirement Study on the company’s logistics operations (Sales, Purchase, Inventory & Warehousing)
• Conduct Key User functional training
• Conduct a Detailed Business Analysis (DBA) on the company’s logistics operations (Sales, Purchase & Inventory)
• Conduct Key-User functional training
• Prepare System Customization Specifications for the customer’s operational requirements identified during the DBA study

Singapore

• Application Consultant (ERP Systems)
• Conduct detail User Requirement Study on the company’s logistics operations (Sales, Purchase, Inventory & Warehousing)
• Conduct Key User functional training
• Conduct a Detailed Business Analysis (DBA) on the company’s logistics operations (Sales, Purchase & Inventory)
• Conduct Key-User functional training
• Prepare System Customization Specifications for the customer’s operational requirements identified during the DBA study

Singapore

• Project Executive:
• Project Lead for the Baan IVc system implementation for Japan Asia Ltd
• Manage & monitor project implementation costs & activities (user-interviews, software installation, data conversion, etc)
• Chair project meetings and update management on implementation progress
• Resolve implementation issues and problems (software & operational) with Vendor and Key-Users
• Provide in-house “post-live’ application support to the end users

Singapore

• Senior Regional Marketing Executive (Primary role):
• Manage Ocean Freights and Vessel slot Control policies for ASA (Asia – Australia – Asia) container trade lane
• Provide Sales support and shipment advice to local and overseas Sales agencies in achieving sales revenue and loading targets
• Co-ordinate Global Accounts Sea-freight tender bids
• Customer Service Representative for Regional HQ
• Set shipping documentation guidelines to offices under Singapore Regional HQ

Bachelor Of Business Administration (Bba), Marketing, Pass With Merit

Activities and Societies: Business Admin Society (1993 - 1996) Assistant project leader for Business Admin Society for the period 1995.

Gce “A” Levels, Science, Pass

Gce “O” Levels, Science, Pass

Activities and Societies: Assistance patrol leader for a Scout section (1987 - 1988) Involved in leading a section of junior scouts from.