Tee Williams Email & Phone Number

• Provide detailed information and educate Medicare/Medicaid members about their insurance coverage, including claims, prior authorizations, and parameters.
• Display excellent customer service through specialized knowledge and quick resolution to customer concerns and queries regarding insurance.
• Maintain effective communication with colleagues and other insurance vendors to provide quality service and ensure a high level of customer service and satisfaction.
• Utilize analytical and problem-solving skills to deal with procedural options, prioritize setting and processing, and resolve problematic situations.
• Handle and release sensitive health information and situations according to HIPAA regulations and guidelines.
• Provide general administrative support by handling calls, emails, faxes, data entry/collection as required.

Columbus, Ohio Metropolitan Area

• Use specialized hospital systems to check-in family members, visitors, personnel, and the public.
• Complete security checks and detailed screening of all visitors to ensure patients’ safety.
• Answers Avaya phone, checks in/outpatient information and create security badges for all visitors.
• Provided superior customer service to ensure satisfaction and maintain an excellent reputation for the hospital.

Remote

Dublin, Ohio, United States

• Managed prior authorization requests for Medicare, Medicaid, and commercial accounts.
• Oversaw cases for WellPoint/Anthem external customers, including doctors, patients, and clients.
• Executed administrative duties efficiently while working remotely, demonstrating proficiency in different communications and systems.
• Processed medicine coverage, copay, tier reviews, and coverage appeals and disputes to ensure operational efficiency.
• Collaborated with colleagues to address urgent situations, including live inquiries, de-escalation, requests, and disputes.
• Resolved clients' concerns and queries professionally and escalated them where necessary.