Brandon Teeling Email & Phone Number

Green Bay, Wisconsin, Us

Contract to permanent role where I was hired along with one other Engineer to oversee the migration of the bank’s 1700 Sharepoint 2016 sites to SharePoint Online. The project involved, restructuring organization and architecture of the SharePoint environment, driving the release of Power Platform to the company, and rebuilding workflows as flows in Power Automate and InfoPath forms as macro-enabled Excel templates or forms built with PowerApps. Played an integral role in the development of the Intranet for SharePoint Online, including rewriting crucial automated processes and working alongside our vendor to drive the project to completion. Following the completion of the migration, wrote automated Powershell scripts for ongoing governance and maintenance in the SharePoint environment and oversaw the decommissioning of the SharePoint 2016 environment. Continued serving as a SharePoint subject-matter expert/consultant while identifying and developing opportunities for automation in the environment, and transitioning to a more general M365 role including administration of Exchange, Entra, Security and Compliance, as well as Active Directory and group policy.

Orlando, Florida, Us

Part of an in-house two-man IT team for a law firm with 60-70 employees. Assisted in transitioning the firm to a hybrid Exchange Online environment, Sharepoint Online, Azure Active Directory, Zoom, and Microsoft Teams, Assisted in transitioning the firm to Exchange Online, Sharepoint Online, Azure Active Directory, Zoom, Microsoft Teams, and SAML SSO.Responsible for re-developing Sharepoint 2013 web forms using Microsoft Powerapps and Power Automate, as well as developing newly requested ones. Managed email traffic through Microsoft Exchange and Mimecast email management system. Maintained security using Software Restriction and Application Control Policies, Antvirus, and Privilege Elevation. Responsible for implementing Application Control Policies on all servers using Applocker. Wrote Powershell scripts for task automation and monitoring on servers and PC's. Used VMware, Active Directory, and Powershell to manage and configure users, Windows PC's and Servers, group policy, software used by the firm. Responsible for configuration and deployment of new PC’s. Responsible for training all new hires on firm systems and software. Used SQL Express to manage databases containing employee information.

Norwich, Gb

Responsible for managing and resolving tier 2 cases on Epos Now Windows-based POS systems, as well as 3rd party hardware. Used general quality assurance methods to diagnose software bugs to improve functionality for new releases. Communicated directly with the software team about software bugs, important features, and prioritization of them for updates. Improved overall workflow of the service team by delegating and reassigning tasks new accounts, web tickets, and onsite hardware installation and training amongst an 8-person service team. Entrusted with on-boarding accounts which required a higher level of expertise. Conducted individual and department training sessions with customers on the software either remotely or on-site. Handled tier 1 cases and other duties of Non-Senior Technical Support Specialists as needed.

Norwich, Gb

Used Salesforce CRM to interface with customers.Successfully onboarded dozens of new customers with Epos Now POS cloud-based software and Windows-based hardware, configuring the product to meet their needs.Act as customers’ implementation manager, consultant, and main point of contact with the company.Assist customers to improve their business through use of the software, additional add-ons, and how best to use them.Used Microsoft Excel heavily, including formulas, and working with macros written in Visual Basic to manipulate customer data for their accounts.Answered questions and resolved hardware issues which came from inbound customer phone calls, using remote-assist sessions to quickly install/troubleshoot printers, cash drawers, merchant processing units, network printers and other hardware on Windows-based POS terminals or PCs. Conducted individual and department training sessions with customers on the software which were done remotely or on-site and were pre-scheduled or impromptu.Recognized as a top performer at Epos Now quickly, consistently bringing in a high number of 5 star reviews from our customers and extra revenue for Epos Now through upselling add-ons.

Ta’ Xbiex, Mt

Sourced candidates for various contract and full-time roles including Core Java, C#, and Scala Developers, as well as Business Analysts and Project Managers. Contributed to the various phases of the recruiting life cycle, including initial searching, contacting, prequalifying, final submission, and coordinating interviews. Organized and communicated candidate information to management.

Birmingham, Al, Us

Contacted alumni and parents to keep them connected and up to date and improved their relationships with the university. Collected donations for the University. Achieved the highest number of donations out of all callers at the end of my final semester.

Lutz, Florida, Us

Created a fun environment for children at summer camp.Maintained control and the safety of the entire group of children.Organized enjoyable games and activities for the kids.Took groups of children on various field trips.