Teemu Puikkonen Email & Phone Number

Finland

I am responsible for the business operations, operational planning that aligns with the strategy, customer experience, personnel, concept, and development of four mega-stores in a multichannel company. The revenue generated through these stores is +160M€, and they employ +200 people. Additionally, I lead four-person store development department. I analyze operations weekly, create action plans in collaboration with stakeholders, and guide their implementation through store managers. I am a member of the commercial steering group, which directs and makes decisions on commercial activities within the company. I was part of the company's COVID pandemic team that guided and made guidelines, proposals and decisions to maintain business continuity and personel safety in 2020-2022.Key achievements:* Creation of the sales and customer interaction concept* Enhancing customer satisfaction scores year-over-year* Leading successful change that streamlined operations* Building a management system, establishing leadership cornerstones, and creating the annual calendar for store operations* Achieving the one of the highest job satisfaction out of all departments within the company

Helsinki, Southern Finland, Finland

I was responsible for the operations, customer experience, personnel (+100 employees), and performance of the highest-grossing electronics store in the Nordic countries. Key achievements: * Developing the organizational model for supervisors * Simplifying operations * Creating management models that enhanced leadership

Finland

Mäntsälä, Finland

I was in responsible of two teams (Space management and store marketing, total 6 persons) focusing on strengthening store management, unifying store guidance, improving customer experience and brand image. I made plans based on corporate strategy and helped regional managers in strategy implementation.Space management-team:* Product display guides* Shelf planograms* Analyses of space management* Development of space usage and conceptStore marketing-team:* Stores weekly newsletter* Concept bookKey achievements:* Creating a weekly newsletter to guide store operations* Increasing centralized control* Developing impulse purchasing through guided mass products* Developing display guidelines* Improving the encounter sequence of products and departments* Building collaboration between concept experts and store designers* Producing presentation materials for the management team and board

Mäntsälä, Finland

I designed the sales operational plan activities to align with the company's strategic implementation. Together with the controlling team, we developed budgeting and reporting across the entire company. I was responsible for the budgeting, monitoring, development reporting, and analysis of the stores to support targeted decision-making. I led several sales development projects.Key achievements:* Improvement of weekly reporting, budgeting, and analysis for the stores

South Finland

I was responsible for the business operations, customer experience, implementation of leadership and operational models, and the rollout of a concept change in collaboration with stakeholders for 12 stores. I also focused on the development and motivation of store managers.Key achievements:* Successfully rolling out a new concept in all stores within 12 months* Improvement of leadership within the stores* Closing 2 stores and opening 1 new store

Tampere Area, Finland

I served as a store manager in two different stores, responsible for their key performance indicators: sales, profit, customer and employee satisfaction, and employee motivation.Key achievements:* Improvement in store profitability and employee satisfaction* Development of leadership models

Ideapark, Lempäälä, Finland

I was responsible for store KPIs (Sales, EBITDA, gross margin and credit sales), developing the store, staff recruitment, reporting to CEO and sales manager.

Tampere Area, Finland

I was responsible for store KPIs (Sales, EBITDA, gross margin and credit sales), developing the store, staff recruitment, reporting to CEO and sales manager.

I worked for international company Colomer group/Dare Corporation A/S. My responsibilites were to get new customers, sell products and give business advices to help them in better customer service and make more money.

Helsinki Area, Finland

Espoo, Finland

Helsinki, Finland

Helsinki, Finland