Line management of Account Management, 1st line Support, Frontend Development, Release & Change management, and Project Management -teams

Managed accounts and project deliveries for Finnplay's key clients.

Managed accounts and project deliveries for GiG's key clients.

Quality control of services, and training & coaching of the agents. Helped improving the tools and processes for the customer support team.

https://www.betssongroup.com/Team coach and shift leader for a team of 40+ international customer support agents.2nd line of customer support duties - in the center of the cooperation cycle between different departments.

- New Betsson.com site testing and reporting of bugs/errors (site launched June 2013)- FI/EN translations for promotions and site content.- Helping 2ndline with their duties and coaching new hires

Providing high-quality customer service to both Finnish and English-speaking markets via email, phone, and chat in terms of casino, sportsbook, poker, bingo, games, scratch cards, and skill games.

Account management, network support, remote software installations, and advanced technical troubleshooting on the Windows environment- Working tools: Citrix virtualization-, Microsoft Office- and Adobe products. Service Center and Service Manager ticketing systems. VNC, Active Directory, Cisco IP phone systems, SAP, AS400, Mainframe, Lotus Notes.- Mentoring/coaching new hires.