Teena Thimaya Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

I integrated change management strategies using ADKAR methodology to drive project adoption, conduct impact analyses, assess readiness, and engage key stakeholders. I led communication initiatives by designing, developing, and managing essential channels for clear and consistent messaging throughout project cycles. Additionally, I established robust governance for overseeing scheduled and ad-hoc report publications, including scorecards and dashboards, ensuring effective tracking of project… Show more I integrated change management strategies using ADKAR methodology to drive project adoption, conduct impact analyses, assess readiness, and engage key stakeholders. I led communication initiatives by designing, developing, and managing essential channels for clear and consistent messaging throughout project cycles. Additionally, I established robust governance for overseeing scheduled and ad-hoc report publications, including scorecards and dashboards, ensuring effective tracking of project progress and performance metrics. Spearheading the Analytics Community of Practice (ACoP) Forum, I fostered collaboration and knowledge sharing across HPE Services. Managing BIC portal operations and service requests, I ensured seamless project workflows. As Analytics Centre of Excellence (ACoE) GDPR Lead, I ensured GDPR compliance across all initiatives. I drafted and published executive communications aligned with organizational goals to effectively engage senior leadership. Furthermore, I enhanced team engagement through newsletters, updated Team SharePoint, and managed EAP migration and communications. Show less

Bengaluru, Karnataka, India

I led Communication Trainers to achieve above-average quality, flawless execution, and continuous innovation, aiming for zero customer dissatisfaction. Simultaneously, I drafted and documented the Language Capability Index for evaluating engineers' language skills, ensuring alignment with customer expectations. I owned Language and Professionalism outcomes for enterprise customers, analyzing feedback to drive continuous improvement initiatives. I provided valuable input and documented detailed… Show more I led Communication Trainers to achieve above-average quality, flawless execution, and continuous innovation, aiming for zero customer dissatisfaction. Simultaneously, I drafted and documented the Language Capability Index for evaluating engineers' language skills, ensuring alignment with customer expectations. I owned Language and Professionalism outcomes for enterprise customers, analyzing feedback to drive continuous improvement initiatives. I provided valuable input and documented detailed requirements to contribute to the design and delivery of tailored training programs aimed at enhancing team capabilities and ensuring alignment with project objectives. I improved Customer Experience across regional teams through quarterly skill re-verification and categorization, aiming for zero communication D-SATs. Lastly, I certified all ESSN engineers based on the Language Capability Index, ensuring consistent skill levels across the organization. Show less

Bengaluru, Karnataka, India

I spearheaded the L&D team in India, overseeing Soft Skills, Domestic Business, International Business Technical Trainers, and Organizational Development Trainers across Bangalore and Chennai while managing new hire batch performance during the initial 0 to 30 calendar days post-training to focus on integration and early performance metrics. I also drove initiatives to optimize training costs and reduce Turnaround Time (TAT), enhancing efficiency across training operations and leading efforts… Show more I spearheaded the L&D team in India, overseeing Soft Skills, Domestic Business, International Business Technical Trainers, and Organizational Development Trainers across Bangalore and Chennai while managing new hire batch performance during the initial 0 to 30 calendar days post-training to focus on integration and early performance metrics. I also drove initiatives to optimize training costs and reduce Turnaround Time (TAT), enhancing efficiency across training operations and leading efforts in training attrition management, throughput enhancement, certification processes, and improving performance within the first 0-30 days for agents. Additionally, I ensured 100% completion and accurate reporting of Training Reports and records to relevant functions, supporting operational and quality assurance requirements, while enhancing business performance metrics including Customer Quality (CQ), Average Handling Time (AHT), Voice of the Customer (VOC), and Client Feedback through targeted training interventions, and conducting periodic internal audits to maintain adherence to standard processes and ensure consistent performance across L&D operations. Show less

Bengaluru Area, India

I successfully managed learning and development processes for UK-based Credit Card and US-based Investment Services, ensuring compliance with international standards and client requirements, while systematically collecting, collating, and analyzing training feedback to identify areas for improvement and enhance training content and delivery methods. Additionally, I prioritized tasks and optimized the training calendar to maintain efficiency and effectiveness, aligning training schedules with… Show more I successfully managed learning and development processes for UK-based Credit Card and US-based Investment Services, ensuring compliance with international standards and client requirements, while systematically collecting, collating, and analyzing training feedback to identify areas for improvement and enhance training content and delivery methods. Additionally, I prioritized tasks and optimized the training calendar to maintain efficiency and effectiveness, aligning training schedules with business objectives and operational demands. I also managed the certification of trainees from pre-process training programs, ensuring adherence to established standards such as Culture & VANC training requirements, and played a pivotal role in an employee excellence project, providing valuable insights to foster improved employee relationships and collaboration between onshore and offshore teams. Show less

Epgdm, Information Systems And Services Management

Executive Post Graduation Diploma in Management

Bcom, Advertising And Marketing

B.Com