Teena Thimaya Email & Phone Number

As a seasoned Project Manager with 22 years of expertise in Program Management, I specialize in Change and People Leadership, and I'm recognized as a Master of Process Improvement and Customer Experience.➤ WHERE CAN I ADD VALUE• Expert in leading large-scale, complex programs, effectively managing resources, schedules, cost, and scope• Proficient in overseeing end-to-end learning programs, from needs analysis through to training effectiveness evaluation• Utilize ADKAR change management methodology to design impactful training initiatives and manage communications• Skilled in assessing change impact and ensuring robust stakeholder engagement• Build and lead high-performing teams, enhancing morale and fostering cross-group collaboration• Passionate about driving automation and process improvement initiatives, delivering significant cost advantages and differentiated customer experiences• Evaluate and enhance customer experience through survey insights, ensuring zero communication dissatisfaction• Manage engineer certification based on the Language Capability Index to maintain high standards• Experienced in GDPR compliance, record management, and conducting internal audits• Excel in executive communications, team newsletters, SharePoint updates, and scorecard publication• Focuses on driving team success through KPI management, morale enhancement, and fostering collaboration in Learning & Development➤ PROFILE HIGHLIGHTS• Led Analytics Community of Practice (ACoP) to boost employee engagement effectively.• Spearheaded development of Service Request Management Tool (BIC) for Analytics Centre of Excellence (ACoE).• Created Language Capability Index (LCI) to assess engineers' language skills and guide training initiatives at HPE CSC Bangalore.• Played a key role in establishing and implementing communication and governance processes for the HPE Global Reporting and Analytics team.• Established and integrated the Language Competency Index (LCI), significantly enhancing language skills to meet customer experience standards across the HPE Global Remote Support team.✎ About MeI have a strong track record of leading high-performing teams, setting KPIs, enhancing morale, and promoting cross-group collaboration. My expertise in Learning & Development management includes driving customer experience improvements and implementing cost-effective training initiatives. Let's connect and explore how we can drive innovation and efficiency together.📧 Do reach me out at: teena.thimaya@gmail.com | +91-9845332640