E. R. (Tee) Petersen Email & Phone Number

Arlington, Texas, United States

Arlington

Currently working on a series of novels, four completed and in various editing stages, a fifth still in the writing process. Creating articles relating to child rearing, life management, personal experience, spirituality, social issues, and political focus for existing blogs. Freelance copywriter for group forum, blog, and individual website contribution.

Arlington

Tutoring and maintaining learning focus for K-12 classes. Liaison between management/teachers to student. Creating schedule and assisting in learning, assigning multiple additional learning focuses in addition to the standard curriculum.

Online

Created and sold multiple articles for publication under contract as ghost writer to various companies and individuals. Details and samples provided upon request.

Assistant and care giver for my father during the last 22 months of his life. Attended online university to study medical transcription as well and received certification in October 2010.

Irving - Royal Ridge Office

Performed remote QA functions and training, traveled between states for on-site monitoring of retention, billing, and sales teams across the Verizon Telecom footprint. Supervised special study groups for Exec VP/COO. Supported regional managers and coaches remotely and traveled to support staffs on-site. Organized payroll, purchasing, and inventory.

Irving - Verizon Online: Business Center Of Excellence - Greenway

Managed web team, created Verizon Online Intranet web site for Greenway and mirrored the site for offices in other states. Trained and supervised web team, support teams, and administrative clerks. Coordinated budgeting for events, both corporate and diversity related. Supported training team, Quality Assurance team, Resource Management Group, leadership.

Irving - Verizon Online: Business Center Of Excellence - Greenway

Managed and trained new and existing RMG team members on attendance, forecasting, payroll, scheduling, correspondence, documentation, and reports for call center. Served as liaison between leadership team, external vendors, and RMG team. Developed and maintained documentation process for previous employees, current employees and contingent workers..

Irving - Verizon Online: Business Center Of Excellence - Greenway

Managed irate customers, handled customer escalations, and frontline questions as Tier 1 representative. Supported offline team and small business customers’ calls and correspondence. Trained new hires for small business team. Developed job aids to provide more effective and structured information handling post-merger of GTE and Bell Atlantic. Organized.

Southlake

Performed web design specializing in personal, small business, and small NFP organization's websites. Managed accounts from start to finish, sales, research and development as well as copywriting, website creation, and graphic design.

Southlake

Developed customized web solutions for local and national customers as a member of Signature Services team. Traveled locally to clients for consultation and photography services as needed, coordinated calls with customers, sales and support staff to manage customer needs. Hand coded HTML web sites, trained new hires for design teams, as well as performing.

Southlake

Family owned and operated store, specializing in one of a kind gifts, hand-rolled incense, personal fragrances consignment of items from local artists and more. Created many items in-house. The store closed, but retain some long term customers into current time. (Last noted in 2014)

Certification, Medical Transcription

Certified Medical Transcriptionist

Working Toward Degree, Business Management

Studied toward Business Management degree.

Various Certifications And Licenses, Insurance

Activities and Societies: Sacred Hands and various charity organizations.Acquired certifications related to insurance industry.

9-12

Activities and Societies: JETS, FFA, Theatre Arts, School Newspaper,