In addition to memorandums, face-to-face conversations, and electronic communication, successful front-office communication includes log books, information directories, mail and telephone procedures and interdepartmental exchange of information.The front desk typically keeps a log book, which enables the staff to be aware of important events and decisions that occurred during prior shifts. A log book is a daily journal which may chronicle unusual events, guest complaints or requests, and other events. Front desk agent’s record in the log book throughout their shift and before the beginning of a shift the front desk supervisor and agents initial the log and review the log, paying particular attention to any activities, problems or situations that may require action. The log book is a management tool as well providing management with an understanding of the activity of the front desk and any ongoing issues.The information directory is a tool for the front desk to communicate to the guest Manage all members of facility, evaluate membership cards and answer to all inquires, maintain departmental budget on monthly and daily basis.Maintain knowledge and operate all equipments and coordinate and analyze all guests requirement and ensure completion of same to maintain optimal level of satisfactionMonitor inventory of front desk supplies and ensure adequate replenishment for undisturbed services to guests.Maintain and update knowledge on all current packages and rates and evaluate everyday activities and prepare forecasts.Prepare weekly schedule and maintain track of all budget according to staff guidelines.Participate in pre shift meetings and prepare reports for all staff for everyday schedule.Administer and monitor all staff performance.Prepare communication log for guests and answer to all requests efficiently and within timeframe.Manage and process all guest mail, coordinate with staff to ensure prompt services to guests.