Teetu Saini Email & Phone Number

Gurugram, Haryana, India

Chennai, Tamil Nadu, India

Gurugram, Haryana, India

- Aligned on SRM Tower and Managing RFQ Activities for one of Secure Contract of BT - Anglo American PLC. - Leading calls with Customer & TDA's and Addressing Calls with Customer regarding Proposal Documents. - Liasing up with TDA's, Commercial Leads and Business Managers for Design Inputs and Commercial Approval to Release the Proposal to Customer. - Preparing Quotation, Drafting Proposal for New Site, Network Support for the Clients. - Preparing Supplier Database Report Monthly where new/Expired.- Coordinating with Technical Designer Teams over Advanced Products like SDWAN ICG ICR IPCG or More Global Internet Products.- Working on Routing Applications.

Gurugram, Haryana, India

1- Successfully assessing customer feedback, evaluating areas of improvements & providing criticaladvice to associates for improvements and achieving higher customer satisfaction matrices.2- Prepared daily audit reports and defect analysis dashboards using Tableau.3- Planning and ensuring weekly huddle/calibration with Event and Admin team.4- Evaluate operations performance with accuracy and compliance.5- Worked on Workday, Salesforce CRM and LMS.

1-Transaction audits of emails, calls, cases, queries etc.2-Providing feedback to team on issues /defects raised during the Audit Root Cause Analysis ofany issues reported internally/externally.3-Updated quality control standards, methods and procedures to meet compliance requirements.4-Improved quality processes for increased efficiency and effectiveness.5-Performed root cause analysis on non-compliant parts.