Teffany Grajo Email & Phone Number

Los Angeles, California, United States

Manila, National Capital Region, Philippines

• Manage in-person, telephone, and email guest inquiries, customer service requests, and reservation bookings. Prepared tables for customer use, including rearranging seats and tables to accommodate large groups.
• Monitored restaurant dining and guest flow to maximize table usage and minimize guest waitlist. Lead guests to their designated table, present menu, and share the guest profile, preferences, and any other special.
• Responsible for posting and closing checks from the Opera system
• Conduct training for newly hired receptionist

Doha, Qatar

• Responsible for a full set of Hostess duties including greeting guests, leading and seating the guests at their table, presenting the menu, handling telephone inquiries, managing restaurant bookings, and arranging any.
• Handles restaurant mis en place such as preparing buffet tags, printing menus, and other administrative tasks required for the restaurant's daily operation.
• Communicate to supervisors and managers for any difficulties, guest feedback, and other relevant information.
• Helps department trainer with training new hostess colleagues and ensures that SOP adheres to the level of service standards. Responsible for Hostess schedule, assigning and monitoring side duties.
• Organize monthly departmental communications meetings.
• Helping the Restaurant Manager in doing the Oasys (payroll). Such as updating the schedule, amending staff clock in/out, amending overtime, applying all types of leave (vacation, sick leave, etc.), and submitting.

Doha, Qatar

• pre-opening team as Shangri-la Doha rebranded to JW Marriott Marquis last May 2019**
• Manage in-person, telephone, and email guest inquiries, customer service requests, and reservation bookings. Prepared tables for customer use, including rearranging seats and tables to accommodate large groups.
• Monitored restaurant dining and guest flow to maximize table usage and minimize guest waitlist. Lead guest to their designated table, present menu, and shares the guest profile, preferences, and any other special.
• Responsible for printing menus, menu costing, and ocular for big groups. Collaborate with the events team for big events in the restaurant.
• Assist waiters and bartenders in the Bar once the restaurant is closed. Handles cashiering for Restaurant and Bar, such as closing checks, and room charges and justifying void checks, guest deposits, and processing LPO.

Doha, Qatar

• Manage in-person, telephone, and email guest inquiries, customer service requests, and reservation bookings. Prepared tables for customer use, including rearranging seats and tables to accommodate large groups.
• Monitored restaurant dining and guest flow to maximize table usage and minimize guest waitlist. Lead guest to their designated table, present menu, and share the guest profile, preferences, and any other special.
• Responsible for printing menus, menu costing, and ocular for big groups. Collaborate with the events team for big events in the restaurant.
• Assist waiters and bartenders in the Bar once the restaurant is closed. Handles cashiering for Restaurant and Bar, such as closing checks, and room charges and justifying void checks, guest deposits, and processing LPO.

Manila, National Capital Region, Philippines

Makati, National Capital Region, Philippines

• Provide high-quality standard and efficient food and beverage service to guests.
• Presents the menu and describes the selection of food and beverage items to guests by offering interesting descriptions of each item, origin of the product, taste, and preparation method. Communicate with the service.
• Handled VIPs during the World Economic Forum year 2014 in the Philippines. Also handled other well-known and influential people.
• Anticipate guests’ needs, ascertain satisfaction offer suggestions, and respond efficiently to guest concerns and requests. Ensure the guest experience is beyond expectation and is memorable. Collects and updates guest.
• Assists hostess in menu costing, menu printing, and ocular in the restaurant for big groups.