Teffany Koch Email & Phone Number

The Networking/Network Security Delivery Director, provides business, services and organizational leadership to the Networking/Network Security Practice. Help drive the delivery of client-focused, high-quality projects, offering development, qualification and scoping of services engagements, internal IP, and assist the practice with identifying industry.

Management responsibility for a team of networking and networking security engineers, including P&L oversight, providing technical leadership, and skills development expertise.Maintains awareness of the product and services sales pipeline, conducts inspection and maintains awareness of project health while de-escalating effectively.Drives team to.

Tampa/St. Petersburg, Florida Area

 Performing project-based engineering, design, system optimization, integration, interoperability, installation and troubleshooting of data/security networks Engineering for customer projects including design, implementation, testing, and support for new deployments, expansions, environment refresh and upgradeso This includes troubleshooting customer.

Tampa, Florida, United States

Provide an excellent customer service experience to deepen relationshipsManage multiple customers & projects; remain organized, prioritize, and manage time effectivelyManage 4 direct engineering reports for Florida key accountsUnderstand customer dynamics, political environments, and how to resolve conflictConducts assessments utilizing various monitoring.

• Data Center Network Engineer - FTE  Work as part of a geographically dispersed team serving 4 data centers [Austin, Hines, Philadelphia, Martinsburg] Architect technical solutions for applications, web services, SAN.
• Work with FTE (federal employees), Contractors, & Vendors to devise technical requirements
• Work with business office/upper management/customer driving toward an approved way of doing business Manage Cisco Nexus switches 7000/5500/2200
• FCoE, vsan, vpc, vdc, vrf, vrrp, eigrp  Manage F5 load balancers [LTM & GTM]
• Irules, custom profiles, SSL Manage ASA 5585 firewalls
• Multiple contexts Manage Riverbed Interceptors/Steelheads/Sharks/NetProfiler Manage Cisco ASR routers

Charles Town, WV

Work as part of a 3 person team handling high level network projects for 14 office locations. Implement a company wide wireless solution: Cisco WLC 5508 and AP 3502Upgrade current data center infrastructure: fiber run per rack; dual core 4507R-E, Sup V-10GE; 4948 rack switches; upgrade from ASA 5520 v7.2 to ASA 5540 v8.4; upgrade from Fat Pipes to Cisco.

Sterling, VA

Federal contractor for Drug Enforcement Administration in Sterling, VA. Perform daily tasks in managing the health of the D.E.A. global network as part of the Operations team. - manage 1300 network devices globally- institute and maintain Solarwinds monitoring, syslog, snmp, netflow (4500, 6509, 2811)- ACS, VPN, GRE tunnels- review security.

Falling Waters, WV

• Tier II Network Engineer for the Department of Veteran Affairs NSOC
• Monitor all WAN circuits (OC3, DS3, T1) for the VA backbone across the U.S. via HP Openview and Solar Winds
• Answer customer calls, create trouble tickets, and troubleshoot issues or route customer to proper group for assistance
• Report circuit trouble to the proper telco vendor and follow until resolution
• Utilize AT&T ticketing system BMP 2 for circuit reporting, auto testing, provisioning issues for AT&T circuits. Reach out to AT&T test centers to coordinate trouble isolation.
• Troubleshoot customer slowness, connectivity issues pertaining to IPS, switch issues, faulty cabling, and cisco hardware issues

• Project Manager for customer circuit orders and subsequent billing. Work directly with account managers, customers, and vendors to bring customer circuits and colo gear into Rackspace data centers in both Herndon and.
• Provide technical and process guidelines to customers and account managers. Extend customer circuits from demarc to customer cabinet. Rack, power, and cable customer colo gear.
• Install/troubleshoot switches (access, aggregation, core) 2950, 2960, 2960G, 4948, 6509
• Troubleshooting/maintain spanning-tree (rapid/pvst), hundreds of vlans, IP subnets, and hsrp
• Facilitate documentation for Rackspace best policies: customer circuits - customer facing, colo gear – customer facing; internal: vlan naming conventions, circuit decommissions, check lists for backbone personnel.
• Cat 5 cabling as needed

• Design customer WAN networks: work with customers throughout TN, IN, FL, & ID to accomplish bandwidth requirements;
• Document customer configurations in Wiki;
• Implement and support network architectures for T1, DS3, Fiber (ptp, Metro E); work with multiple vendors (IFN, KDL, Comcast, IFW, ATT, Verizon, Quest, etc)
• Serve as a technical consultant to sales and customers
• Assist Field Engineers with deployments, turn-ups, upgrades, and troubleshooting
• Provide firewall support for PIX 505 and 515s located on the customer prem.

• Responsible for testing and applying all Microsoft security patches for 3 US locations.
• PC, laptop, and printer support for Kokomo plant. Dell, HP, & Zebra. Windows 98, 2000, XP; Office 97, 2000, & XP; Outlook 2000; Heat ticketing system; Ghost; Norton
• Support computer systems in a clean room environment.
• PBX support
• Purchase computer equipment for plant
• Plant closed 2005

Master'S Degree, Information Technology

Bachelor Of Science (B.S.), Information Networking, 3.3

Graduated!

Aas, Networking

Certificate, Pc Support