Teffany Koch Email & Phone Number

The Networking/Network Security Delivery Director, provides business, services and organizational leadership to the Networking/Network Security Practice. Help drive the delivery of client-focused, high-quality projects, offering development, qualification and scoping of services engagements, internal IP, and assist the practice with identifying industry trends and future areas of growth.

Management responsibility for a team of networking and networking security engineers, including P&L oversight, providing technical leadership, and skills development expertise.Maintains awareness of the product and services sales pipeline, conducts inspection and maintains awareness of project health while de-escalating effectively.Drives team to utilization goals, maintains accurate revenue forecasting, makes staffing decisions while considering tradeoffs, and grows the organization with skills to support market trends and the projected growth of the business.Strong working knowledge (breadth and depth) of the technologies and solutions represented and an understanding of how to architect and implement solutions.Technical lead and point of escalation on complex projects involving WAN, LAN, network security, network automation, software-defined networking, and integrations with cloud service providers such as AWS and Azure.Assists with development and delivery of new professional services offerings such as consulting engagements (technical assessments/gap analysis/score carding), and public/private cloud integration/migrations.Instrumental in professional services sales process by providing budget/scope oversight and technical subject matter expertise. Viewed as a go to resource for sales campaigns, briefings, solution development, etc.Assists the leadership team in evaluating and selecting new technology and service provider partnersAHEAD delivers the speed and flexibility that your business demands, plus the security and savings it requires. We transform how and where you run your applications and infrastructure. From strategy to implementation and operations, we create tailored solutions for all stages of your enterprise cloud journey.

Tampa/St. Petersburg, Florida Area

 Performing project-based engineering, design, system optimization, integration, interoperability, installation and troubleshooting of data/security networks Engineering for customer projects including design, implementation, testing, and support for new deployments, expansions, environment refresh and upgradeso This includes troubleshooting customer environments Working with the engineering team to successfully implement network solutions Load balancing, switching, routing, data center, wireless and security configuration and deployment in all sized environments Provide network engineering consulting services, including:o Assessment, design and implementation of data and secure networking environments Assist clients through planning, design and implementation of secure data communications networks Creates technical deliverables including network assessments, capacity planning, detailed design documents, implementation plans, configurations, and change orders Lead technical discussions to understand business requirements and translate them into functional specifications Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance Provides peer reviews of implementations, configurations, and documentation for team members Assists other team members with deployment or best practices Engages in continuous learning to stay abreast on new and emerging technologies Obtain vendor-related certifications, to enhance professional development and our corporate standing with our vendors Develop and Maintain relationships with peers at vendor partners

Tampa, Florida, United States

Provide an excellent customer service experience to deepen relationshipsManage multiple customers & projects; remain organized, prioritize, and manage time effectivelyManage 4 direct engineering reports for Florida key accountsUnderstand customer dynamics, political environments, and how to resolve conflictConducts assessments utilizing various monitoring tools to ensure proper WAN operation, efficiency, and securityPerform engineering for customer project-based work including design, implementation, testing, benchmarking, and support for new deployments, expansions, environment refresh and upgrades, network assessmentsTroubleshooting, root cause analysis, remediation, and assessment of customer network infrastructure, cloud infrastructure, cyber securityLoad balancing, switching, routing, data center, wireless, security configuration and deployment in all sized environmentsCreates technical deliverables including network assessments, capacity planning, detailed design documents, implementation plans, configurations, and change ordersLead technical discussions to understand business requirements and translate them into functional specificationsEngages in continuous learning to stay abreast on new and emerging technologiesObtain vendor-related certifications, to enhance professional development and our corporate standing with our vendorsProvide F5 customer facing training, as well as best practice guides for LTMProvide Solarwinds customer facing training, as well as best practice guides

Data Center Network Engineer - FTE  Work as part of a geographically dispersed team serving 4 data centers [Austin, Hines, Philadelphia, Martinsburg] Architect technical solutions for applications, web services, SAN, & other projects utilized by veterans, employees, VA hospitals• Work with FTE (federal employees), Contractors, & Vendors to devise technical requirements• Work with business office/upper management/customer driving toward an approved way of doing business Manage Cisco Nexus switches 7000/5500/2200• FCoE, vsan, vpc, vdc, vrf, vrrp, eigrp  Manage F5 load balancers [LTM & GTM]• Irules, custom profiles, SSL Manage ASA 5585 firewalls• Multiple contexts Manage Riverbed Interceptors/Steelheads/Sharks/NetProfiler Manage Cisco ASR routers• GETVPN (replaced IPSec), EIGRP Utilize Lantronix for OOB console Manage Cisco 6509/6513 VSS pairs; 3750x & 2960• These models now retired Troubleshoot day to day customer issues• Latency/performance of website/applications• Narrow the scope of the issue to determine source of the problem• Design/implement solutions to resolve problems Adhere to Change Management Processes Remediate vulnerabilities• All systems are scanned monthly [internally & externally]• Coalfire/PCI compliance • Cisco devices, F5, Riverbed, Lantronix, Gigamon Documentation• ‘How To’ • Visio Mentor junior staff

Charles Town, Wv

Work as part of a 3 person team handling high level network projects for 14 office locations. Implement a company wide wireless solution: Cisco WLC 5508 and AP 3502Upgrade current data center infrastructure: fiber run per rack; dual core 4507R-E, Sup V-10GE; 4948 rack switches; upgrade from ASA 5520 v7.2 to ASA 5540 v8.4; upgrade from Fat Pipes to Cisco 3845, multihomed BGPGear: 2960, 3560, 3750, 4507R-E Supervisor 6-E 10GE, 4849, 6513-E VS-SUP2T-10G; 3845, 3825, 2811; Riverbed Steelheads; F5 BigIPs; ASA 5520, 5540; WLC 5508, 3502; PTP fiber, L2 Metro E, MPLS circuits, DS3, T1, 100MCisco ACS, Solarwinds, Cisco Clean Access NAC v4.9.1, Footprints

Sterling, Va

Federal contractor for Drug Enforcement Administration in Sterling, VA. Perform daily tasks in managing the health of the D.E.A. global network as part of the Operations team. - manage 1300 network devices globally- institute and maintain Solarwinds monitoring, syslog, snmp, netflow (4500, 6509, 2811)- ACS, VPN, GRE tunnels- review security suggestions/requirements and apply standards- align configuration across all devices- troubleshoot slowness- IOS upgrades- after hours maintenance as required - work with engineering on upcoming projects ie IPv6, Nexus implementation

Falling Waters, Wv

Tier II Network Engineer for the Department of Veteran Affairs NSOC• Monitor all WAN circuits (OC3, DS3, T1) for the VA backbone across the U.S. via HP Openview and Solar Winds• Answer customer calls, create trouble tickets, and troubleshoot issues or route customer to proper group for assistance• Report circuit trouble to the proper telco vendor and follow until resolution• Utilize AT&T ticketing system BMP 2 for circuit reporting, auto testing, provisioning issues for AT&T circuits. Reach out to AT&T test centers to coordinate trouble isolation.• Troubleshoot customer slowness, connectivity issues pertaining to IPS, switch issues, faulty cabling, and cisco hardware issues• Setup, obtain customer authorization, and work with 3rd party vendors at customer prem as needed • Utilize customer provided software: NetScout, Remedy, HP Openview, Solarwinds• Create procedural documentation for our team

• Project Manager for customer circuit orders and subsequent billing. Work directly with account managers, customers, and vendors to bring customer circuits and colo gear into Rackspace data centers in both Herndon and Ashburn. • Provide technical and process guidelines to customers and account managers. Extend customer circuits from demarc to customer cabinet. Rack, power, and cable customer colo gear.• Install/troubleshoot switches (access, aggregation, core) 2950, 2960, 2960G, 4948, 6509• Troubleshooting/maintain spanning-tree (rapid/pvst), hundreds of vlans, IP subnets, and hsrp• Facilitate documentation for Rackspace best policies: customer circuits - customer facing, colo gear – customer facing; internal: vlan naming conventions, circuit decommissions, check lists for backbone personnel (customer circuits, Equinix cross connects) • Cat 5 cabling as needed • On call after hours support rotation

• Design customer WAN networks: work with customers throughout TN, IN, FL, & ID to accomplish bandwidth requirements; • Document customer configurations in Wiki;• Implement and support network architectures for T1, DS3, Fiber (ptp, Metro E); work with multiple vendors (IFN, KDL, Comcast, IFW, ATT, Verizon, Quest, etc)• Serve as a technical consultant to sales and customers• Assist Field Engineers with deployments, turn-ups, upgrades, and troubleshooting • Provide firewall support for PIX 505 and 515s located on the customer prem.• Implement hosted firewall setup and support to customers• Troubleshoot tier 2 network issues such as: routing (static, vrf, OSPF), NAT/PAT, ACL, router DHCP, broadcast storms on customer LAN, circuit errors, packet loss, slowness, virus attacks, DNS issues• Train NOC & Field staff• After hours on-call support rotationCustomer Support Engineer• Initial roll out of ENA’s WAN network to Indiana k-12 schools 2005. Roll out of libraries across the state 2006. Transitioned schools/libraries from IHETS to ENA WAN. Facilitated positive customer relationships by providing excellent customer service.• Installed Cisco 2801, 3825 routers at the customer prem. Configure devices for customer WAN and LAN hand-off. Locate telco demarc, extend demarc to WAN equipment.• Scheduled fiber walk outs with vendors in the quote/bid process for upgrades to customer WAN services. [Document local fiber route, bldg entry point, route to demarc, vendor equipment specs, hand-off (fiber/copper), and estimated delivery date.• Participated in the interview process and training of new field staff.• Worked in call center NOC when not in the field; reported outages to customers and vendors; troubleshoot tier 1 network issues

•Responsible for testing and applying all Microsoft security patches for 3 US locations.•PC, laptop, and printer support for Kokomo plant. Dell, HP, & Zebra. Windows 98, 2000, XP; Office 97, 2000, & XP; Outlook 2000; Heat ticketing system; Ghost; Norton •Support computer systems in a clean room environment.•PBX support •Purchase computer equipment for plant•Plant closed 2005

Master'S Degree, Information Technology

Bachelor Of Science (B.S.), Information Networking, 3.3

Graduated!

Aas, Networking

Certificate, Pc Support