• Collaborating with the sales team to deliver customized solutions that enhance customer satisfaction and drive growth.• Leading the customer service team to consistently deliver exceptional service.• Monitoring and analysing key performance metrics related to customer retention, sales, and satisfaction.• Preparing comprehensive reports and delivering monthly presentations to key stakeholders.• Overseeing the implementation and onboarding of new customers to ensure a smooth… Show more • Collaborating with the sales team to deliver customized solutions that enhance customer satisfaction and drive growth.• Leading the customer service team to consistently deliver exceptional service.• Monitoring and analysing key performance metrics related to customer retention, sales, and satisfaction.• Preparing comprehensive reports and delivering monthly presentations to key stakeholders.• Overseeing the implementation and onboarding of new customers to ensure a smooth transition.• Preparing and submitting tender proposals to secure new business opportunities.• Conducting regular business reviews to evaluate performance, address challenges, and identify growth opportunities.• Coordinating with internal departments—sales, production, marketing, and finance—to ensure seamless communication and execution of customer requirements.• Representing the company at trade shows and conferences to enhance brand presence and network with potential clients. Show less

• Proactively engaging with customers and providing support through various communication channels, including phone, email, and live chat• Achieving and exceeding customer retention targets by effectively upselling service add-ons and maximising revenue generation opportunities• Ensuring seamless onboarding for customers by setting up their accounts and providing them with the necessary tools to maximise their experience • Optimising customer service processes within the company… Show more • Proactively engaging with customers and providing support through various communication channels, including phone, email, and live chat• Achieving and exceeding customer retention targets by effectively upselling service add-ons and maximising revenue generation opportunities• Ensuring seamless onboarding for customers by setting up their accounts and providing them with the necessary tools to maximise their experience • Optimising customer service processes within the company, identifying areas for improvement and implementing streamlined procedures to enhance efficiency and overall customer experience• Onboarding and training of new team members, sharing knowledge and best practices to ensure a high-performing customer service team• Demonstrating proficiency in various Microsoft Office applications, including Excel, Word, Outlook, Dynamics, Booking, and SharePoint, to efficiently manage and organise customer data, communications, and resources• Assisting with general administrative tasks such as updating CRM and customer records, maintaining spreadsheets, and managing resources, ensuring accurate and up-to-date information for effective decision-making Show less

• Engaging with clients and businesses providing support through various communication channels, including phone, email, and live chat.• Building and nurturing long-term client relationships by delivering personalized and attentive service ensuring all recruitment needs have been met.• Achieving and exceeding personal targets by effectively upselling services and maximising revenue generation opportunities.• Ensuring seamless onboarding for customers by setting up their accounts and… Show more • Engaging with clients and businesses providing support through various communication channels, including phone, email, and live chat.• Building and nurturing long-term client relationships by delivering personalized and attentive service ensuring all recruitment needs have been met.• Achieving and exceeding personal targets by effectively upselling services and maximising revenue generation opportunities.• Ensuring seamless onboarding for customers by setting up their accounts and providing them with the necessary data and tools to maximise their experience and success.• Facilitating the onboarding and training of new team members, sharing expert knowledge and best practices to ensure a cohesive and high-performing team.• Assisting with general administrative tasks such as updating CRM and customer records, maintaining spreadsheets, and managing resources, ensuring accurate and up-to-date information for effective decision-making. Show less

• Proactively pursued and generated sales leads through outbound telephone calls, effectively identifying potential clients and opportunities for revenue growth. • Served as the first point of contact for clients, addressing their requirements, resolving issues, and providing exceptional customer service to ensure their satisfaction.• Efficiently organised and scheduled weekly appointments for field specialists, optimising their productivity and ensuring timely and effective customer… Show more • Proactively pursued and generated sales leads through outbound telephone calls, effectively identifying potential clients and opportunities for revenue growth. • Served as the first point of contact for clients, addressing their requirements, resolving issues, and providing exceptional customer service to ensure their satisfaction.• Efficiently organised and scheduled weekly appointments for field specialists, optimising their productivity and ensuring timely and effective customer engagement. • Logged all customer interactions, calls, and daily activities into the CRM system, maintaining accurate records for reference and analysis. Additionally, updated spreadsheets and calculated sales commissions, ensuring attention to detail and accuracy. • Managed sales activity, including lead prospecting and opportunity management, resulting in significant revenue generation not only for myself but also for colleagues, contributing to the overall success of the team. • Demonstrated exceptional computer literacy, with proficiency in various MS Office packages, Dynamics, Salesforce and HubSpot. Show less