Tegan Tran Email & Phone Number

Indianapolis, IN, US

Indiana, United States

• Proficiently provided interpreting services in English and Vietnamese, ensuring effective communication in healthcare, legal, and corporate settings.
• Managed a diverse range of assignments, including remote and onsite interpreting for hospital consultations and court hearings.
• Utilized specialized vocabulary for medical and legal terminologies, ensuring accuracy and clarity in complex interpreting scenarios.

Singapore, Singapore

• Synthesized data for business proposals to clients across various industries, providing actionable insights and strategic recommendations.
• Deployed Accenture’s methods, tools, resources, and assets to achieve intended outcomes, facilitating user reviews and stakeholder agreement meetings.
• Worked with consultants and managers to help organizations navigate and adapt to accelerating change in various sectors.

Indianapolis, Indiana, United States

• Managed a team of 7 technicians, overseeing daily operations, scheduling, and customer service, resulting in a 20% increase in customer satisfaction ratings on Google Review, and Yelp.
• Developed training programs for staff that improved service delivery and efficiency, leading to a 30% increase in monthly.
• Implemented process optimizations that reduced service wait times by 15% and enhanced overall client experience.

Los Angeles, California, United States

• Implemented translated articles by successfully collaborating with team members and meeting tightdeadlines with 20+ articles per week.
• Developed effective content acquisition strategies to create riveting articles.
• Worked successfully with 11 diverse time zones of team members to accomplish goals and addressissues related to deadline and translation.
• Juggled multiple assignments and tasks to ensure high quality and timely delivery to 6,000 readers.
• Motivated and encouraged 70+ team members to communicate more openly and constructively witheach other.

Vietnam

• Led a team of 9 translators to ensure timely and accurate translations of mental health content across diverse time zones.
• Improved team workflow efficiency by 20% through process optimization and improved communication strategies.
• Advocated for mental health awareness in the Vietnamese community, selecting key content for translation that drove a 40% increase in audience engagement and informed service improvements.

Indianapolis, Indiana Area

• Interpreted verbal and written information during examinations, tests and treatments.
• Collaborated with patient navigators and social workers to support patient interpretation needs inaverage 12 patients per week.
• Developed educational programs, in-service sessions and written articles providing formal educationto healthcare personnel regarding culture and customs.
• Respected patient's privacy by maintaining strict confidentiality and upholding all local and HIPAAlaws
• Highly requested medical interpreter and translation services by engaging with the community, contributing to a 40% increase in patient satisfaction scores

Indianapolis, Indiana, United States

• Vaccinated an average of 90 patients a day from April 2021 through July 2021 in the CVS clinic.
• Educated patients regarding flu season and vaccination availability leading to a 40% increase in flushots goal for the year.

Indianapolis, Indiana, United States

• Accurately managed and processed 150-200 prescriptions daily, ensuring compliance and patient satisfaction, contributing to improved CSAT scores.
• Managed phone calls across 12 lines, resolving patient concerns quickly, and improving customer satisfaction during peak hours.
• Actively served 200+ patients daily, handling prescription intakes, answering inquiries, processing insurance claims, and managing payments, which reduced DSAT by improving the patient experience.

Bachelor'S Degree, Neuroscience

Minor in Psychology

Postgraduate Degree, Data Analytics