Tegan Silva, Pmp, A-Csm, Cspo Email & Phone Number

Chico, Ca, Us

Omaha, Nebraska, Us

● Worked with software development teams to launch major projects such as payment tokenization and company rebranding.● Guided Partners Team to document and optimize process flows for onboarding and communicating with third party Insurance companies such as Geico and Simply Business.● Created a company-specific process for Sprint Goals and collaborated with teams to plan and track these goals and internal KPIs.● Met with POs and C Suite executives for road mapping, prioritization and tradeoffs.

● Built brand awareness for clients through planning and executing of email marketing and social media campaigns.● Defined project goals and KPIs that reflected the client’s budget.● Structured and managed execution of marketing projects that involved cross-functional stakeholders (marketing, product, sales).

Sacramento, California, Us

● Aided cross-functional teams to launch company’s B2B SaaS texting app to the public.● Organized and facilitated all Agile ceremonies and built trust between team members.● Coached team’s Product Owner/organization on Agile Methodology/Scrum Framework.● Managed beta program for company’s secure document storage product.

Los Angeles, California, Us

● Successfully launched company's first mobile app and maintained a nearly 5-star rating (App Store and Google Play Store).● Served as content bar-raiser and editor to review and publish final content and ensure quality control.● Helped define and maintain brand voice and tailor content for mobile experience.● Monitored app content's click-through rate and adjusted campaigns as needed.● Strengthened app conversion funnel by monitoring customer feedback closely to gauge content success rate and reported bugs and UX issues as needed.

Los Angeles, California, Us

● Collaborated with upper management and CEO to successfully plan and launch the company's new logo and re-branding campaign.● Planned, initiated and completed marketing projects such as the promotional "spinner", Buy 4, Get 1 promotion, the company's first customer rewards program, and much more.● Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.● Anticipated bottlenecks, provided escalation management, anticipated and made trade-offs, and balanced business needs versus technical constraints.● Served as Scrum Master conducting daily stand-ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives across four development teams.● Performed daily release and backlog management with QA Team to perform daily release management, making sure necessary tickets were released and monitored.

Los Angeles, California, Us

● Owned and laid the groundwork for company's email marketing campaign and tripled email subscription list each year.● Monitored and increased page rankings by regularly surveying and updating website copy with brand voice and SEO keywords. ● Created Google and Facebook ads centered on target demographics and monitored results to improve marketing research and team campaign development.● Executed online merchandising strategies, with goal of optimizing customer experience in order to increase sales, improve conversion rates, and decrease bounce rates.● Collaborated with Buying and Inventory teams to ensure marketing tactics are aligned with merchandising, promotions and product.

Los Angeles, California, Us

● Created compelling content with a consistent eye on educating customers and maximizing sales, ● Mastered brand voice while employing SEO best practices.● Worked with Buying and Inventory teams to accurately and effectively communicate product information, researching independently when necessary.

Los Angeles, California, Us

● Prepared orders for shipment by systematically picking, packing and labeling merchandise.● Accurately moved customer orders to meet shipment timetables and minimize errors.● Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.

Us

Writer/ contributor of articles for eHow.com, Trails.com, and other websites affiliated with Demand Studios.

Us

• Covered and wrote an article on an event/story related to the campus and community every week for the news section • Performed interviews every week, both scheduled and impromptu • Promoted a professional work etiquette • Pitched story ideas to team members and editors• Sharpened interpersonal skills on a weekly basis• Learned to compose well-written stories under the pressure of a deadline

• Wrote content for print, including one week’s 2,000-word cover story • Assisted in copyediting of articles/editorials and gave direction to writers • Assisted in publicity tasks for various events that took place in the community• Helped maintain social media marketing campaigns utilizing Facebook, Twitter YouTube as well as various blog formats such as Wordpress• Contributed creative thinking and strong knowledge of social media outlets to virally push content and enhance online presence.• Consistently monitored traffic on Facebook and Twitter pages, adjusting strategies when traffic dipped • Performed clerical duties of answering phones and online research• Balanced multiple tasks simultaneously and met campaign deadlines

• Assisted in coordinating concerts for the Chico community. • Aided in marketing events to the public. • Sold tickets and merchandise at all events. • Developed support and donations from local businesses.

• Contacted and built social networks with local media personnel to increase visibility of WOMG in the community while promoting professionalism• Composed and edited press releases and public service announcements to all local news organizations• Negotiated and marketed to get featured articles, radio spots, and television coverage for all WOMG events • Assessed prospective sponsors and landed media sponsorships for annual music festival, Chico Music Fest

Bloomington, Illinois, Us

Worked in the office during summer breaks, answering phones, filing, typing, and performing general clerical duties.

Bachelor Of Arts (B.A.), Music Industry And Technology

Minor, Journalism