Teguh Bagio Supahwan personal email
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*Managing Human Resources to ensure people performance to support business growth.More than 15 years experience working in banking industries, especially in Service Quality Department (Service Development, Service Measurement, and Service Training Program), Performance Development & Training, Program Communication, Banking Transaction, Bancassurance.*Experience setup Training Academy and working in Training Consultant (Service Quality, Leadership, Management, Communication Skill, Sales, Motivation, and Positive Attitude, etc); manage Customer Satisfaction Index (CSI), Internal Quality Audit and ISO 9001:2008 project.*More than 15.000 participants (Customer Service/CS, Teller, Back Office, Security Guard, Telephone Operator, Supervisor, Manager, Department Head, Contact Center Agent, Team Leader, Telesales team, Marketing team, Banking Operations and Information Technology team, Consumer Goods team, Distribution team etc) have joined to the service training and motivation session in Jakarta, Bandung, Semarang, Jogyakarta, Solo, Surabaya, Malang, Salatiga, Denpasar, Medan, Palembang, Padang, Bukittinggi, Makassar, Manado, Balikpapan, Samarinda, Sorong, Jayapura.
Royal Security Indonesia
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Vp, Head Of Human ResourcesRoyal Security Indonesia Jul 2023 - PresentJakarta
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Professional Trainer And Project LeaderService Quality, Learning And Organization Development Consultant May 2016 - Jul 2023Greater Jakarta Area, Indonesia
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Avp, Head Of Service Quality And Organization DevelopmentIndonusa Telemedia | Transvision May 2015 - May 2016Greater Jakarta Area, IndonesiaSetup Learning and Organization DevelopmentSetup Service Standard -
General Manager - Head Of Human Capital: Organization Development And OperationsPt Catur Sentosa Adiprana Tbk Jul 2013 - May 2015JakartaHR-Organization Development across business unit to ensure people performance to support business growth through:-Establish Performance Management across company.-Set up Talent Management.-Set up and managing Training Academy, structured training program and curriculum for people development.-Responsible in Recruitment Process.-Set up and managing Human Resources Information System (HRIS).-Managing Corporate Affair and Internal Communication.
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Head Of Performance Development And Program CommunicationPermatabank Dec 2010 - Jun 2013JakartaEstablish and Monitor performance development in Technology & Operations Directorate, analyze performance gaps and conduct training for all employees based on identified need. Set Up capability review and skill set inventory (learning roadmap) and liaise with Human Resources–Relationship Management (HR-RM) and Human Resources–Learning Development (HR-LD) on talent development and soft skill training, while technical skill training will be performed as in-house training development and resources.Establish comprehensive communication and mass campaign across Technology & Operations Directorate to reach all level communications and establish conducive working environment through service Programs and Rewards & Recognition Event to support high performance culture.Building Customer Centric Culture (BC3) in Technology and Operations Directorate. -
Head Of Training And DevelopmentMitracomm Ekasarana Dec 2009 - Dec 2010JakartaResponsible for Training and Motivation Programs (Service Quality, Motivation, Leadership, Communication Skills, Attitude, etc).Managing Customer Satisfaction Index (CSI), Internal Quality Audit and ISO 9001:2008 project.
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Service Quality Center Of Excellence ManagerBank Internasional Indonesia Apr 2008 - Sep 2009- Managing Customer Satisfaction Index (CSI) and Customer Service Level- Managing Service Measurement Project for all regions/branches- Managing Service Coach Program- Managing Reward and Recognition Program (R&R program)- Develop Motivational Program to create conducive working environment as well as motivating employee morale- Service Quality Trainer for professional ethic- Service Motivator -
Service Quality MeasurementBank Commonwealth Jun 2007 - Mar 2008- Service Quality Measurement for branches- Service Quality Development for branches- Service Trainer -
Service Quality SupervisorPermatabank Jul 1997 - Jun 2007Customer Experience MeasurementMaintain and monitoring all Frontliners give the best services to all customers through service measurement, reward-punishment programs and development
Teguh Bagio Supahwan Skills
Teguh Bagio Supahwan Education Details
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Social Economic
Frequently Asked Questions about Teguh Bagio Supahwan
What company does Teguh Bagio Supahwan work for?
Teguh Bagio Supahwan works for Royal Security Indonesia
What is Teguh Bagio Supahwan's role at the current company?
Teguh Bagio Supahwan's current role is Human Resources.
What is Teguh Bagio Supahwan's email address?
Teguh Bagio Supahwan's email address is te****@****hoo.com
What schools did Teguh Bagio Supahwan attend?
Teguh Bagio Supahwan attended Universitas Sebelas Maret.
What skills is Teguh Bagio Supahwan known for?
Teguh Bagio Supahwan has skills like Management, Leadership, Talent Management, Training, Customer Satisfaction, Banking, Customer Experience, Service Quality, Organizational Development, Communications Programs, Performance Management, Program Management.
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