•Leaded business planning review by responding to demand forecast versus available and effective capacity in turn providing attainable revenue targets, optimal asset utilization and proactively responds to key growth area in each product group.•Provided assessment of resources requirement like equipment deployment, OEE improvement, CAPEX, materials requirement, workforce planning, work schedules in alignment to revenue plan.•Analyzed limitations of different machines especially Die attach, wire bond, mold and test machines to maximize capacity per package/device level. Recommend re-allocation of machines to support demand ramp with least expense incurred.•Setup and maintain data elements like capacity & consumption, route maintenance, business and package grouping, cycle time, manufacturing yield and resource calendar.•Responsible for documentation and appropriate escalation process.•Ensured compliance to all guidelines and ensure optimal utilization of all resources with minimizing costs and shorter internal lead-time.•Drive data integrity in capacity analysis tool. (Run rate accuracy, loading level and ramp rate agreement, and team education.).•Controlled the activities by comparing the planned output and actual output and analyzed the reason for the imbalances and corrected by suggesting necessary solutions.

•Handled customer interactions.•Shared best practices and knowledge with colleagues and teams helping achieve the sales targets.•Analyzed customer needs and made arrangements adhering to company policies.•Overcame customer’s objections/rejections to company products and convinced them.•Answered calls professionally providing complete information about products take/order cancels or obtain details about complaints.•Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process order, forms and applications.

•Translated the sales order into master plan and subsequently into weekly production schedule to subcons.•Planned the sales order effectively to maximize machines utilization at subcons.•Monitored on-time deliveries at subcons. Work with Logistics in HK and subcons to expedite shipments of critical service parts in high demand to meet customer expectations.•Follow up to ensure fulfilment and take appropriate action to avoid shortages.•Monitored subcons delivery and pack out quantity. Drive subcons Continuous Improvement Activities in term of Quality, Service and reduction in Lead Time.•Controlled inventory at minimum or acceptable level and continuity of supply.•Developed inventory targets and manage production to achieve targeted inventory levels on both a cost and unit basis•High alert on the order cancellation to avoid excessive parts especially expensive items.•Builded strong relationships with subcons and internal customers to achieve company goals.•Coordinated with subcons, logistic and QA to return part to subcons for rework or re-screen.•Ensured sample delivery on time in order not jeopardizes the pilot run and product launch at customer.•Timely reporting of key metrics.

•Coordinate with Sales and Service Department for information on relevant documents for processing of import and export.•Interfaces with Planner/Purchasing/Logistics to ensure timely shipment and any special shipment requirement.•Ensure delivery standards are met in achieving total customer satisfaction. •Verifies that all required parts have been received prior to closeout and release of final supplier payment.•Communicate with service provider and/or inter-department to coordinate assistance for customers.•Respond to customer inquiries received through facsimile, e-mail or telephone.•Follow up on service inquiries to ensure that customers are satisfied with qualify of service provided.•Respond to and resolve complaints and concerns.•Understand the manufacturing process and company abilities including lead time, production capacity and QC standard.•Responsible for order processing and manage purchase orders.•Follow-up on outstanding issues, and take ownership for customer satisfaction in assigned area.

•Scheduled the incoming orders according to official lead-time.•Fulfilled the customer demand by loading the production line based on the urgency and provide a priority list to production.•Released shipment everyday in order to meet customer delivery date according to batch determination which only customer required. •Offered groupings to customer to avoid line down and reduce unwanted inventory.•Evaluated factors like allocation plan, key customers, and urgency to ship the parts if demand is higher than capacity.•Verified RMA disposition, work with QA and production for retest the returned parts. Participate in 8D for customer complaint and execute action item in order to monitor stock level.•Analyzed and managed the inventory trends by categorize it to Active, Slow Moving, Dormant and Fallout.