• Support the management and operations team to maintain the quality standards of the store• Make sure the best in store service, selection and value is delivered to the customers• Promoting wine brands, products and services• Oversee merchandising and sales floor activities

• Prepare and design tours.• Communicate with managers, sales agents, and other hoteliers for prices and offers.• Make all travel arrangements including room reservations, private tours, excursions, and commercial tours.• Tour budgeting.• Oversee the schedule of every person involved in the tour. Keep travel expenses within the tour’s budget.• Managing customer complaints.• Coordinate and set corporate events.