Tehani De Jacolyn Seneviratne Email & Phone Number

Ontario, Canada

Ontario, Canada

Supporting in-house clients with their housing and legal matters.

Etobicoke, Ontario, Canada

• Providing one-on-one client support, case management and counselling and acting as an advocate emphasizing developing appropriate resources and connections to community supports and services. • Maintaining continuity of services for clients transitioning from the shelter to the THO program by following up on case plans and referrals. • Actively leveraging internal programs and services and working with external organizations to maximize client’s access to resources and enhance services. • Diligently managing and organizing client records utilizing the W.I.S.H system, ensuring accurate and well-maintained documentation for streamlined operations.• Assuming responsibility for front office duties as necessary, efficiently handling telephone inquiries pertaining to client services and promptly directing them to the appropriate authorities for resolution.

Greater Toronto Area, Canada

• Performed a variety of duties related to the administration of donations including accepting, organizing, distributing and record keeping.• Provided crisis intervention and de-escalation to clients in emotional distress at the shelter. • Covered the front desk for breaks, attended to telephone inquiries related to client services, and passed them to the relevant authorities.• Provided daily support services to residents including food items, personal hygiene items, and toiletries as needed.

Sri Lanka

• Assisting in the development of detailed marketing plans including digital media marketing.• Coordinating and handling marketing and branding activities with internal and external parties. • Creating content for each social media platform and managing each account.(Instagram, Facebook, Twitter and LinkedIn)• Tracking and analyzing engagement and performance of each platform and submitting monthly analytics to the marketing committee. • Lead Generating – Prospecting, generating, qualifying, processing and following up on leads and appointment setting for the external sales team.• Handling the Sri Lankan market by attending to inquiries, supplying samples and converting them to sales.• Maintaining a high level of professionalism with clients and establishing a positive rapport with every customer.• Reporting to the Regional Director on the progress of the businesses including preparation of marketing and branding budgets and projections.

Wattala

• Responding to client inquiries and working with management for pricing and delivery times within limits of authority, and concluding sales orders to meet revenue targets.• Identifying, researching and contacting prospective clientele and building positive relationships that will generate future sales and repeat business.• Pursuing sales leads in the USA, Norway, Saudi Arabia, Dubai, and Russia and serving as a prime contact for clients in the aforementioned countries. • Monitoring the activities of the distributors which includes stock control, sales performance analysis and utilization of the promotion budget allocated for the distributors. • Producing reports to the Board of Directors about the marketing budgets, market performance and activities planned for the future.

Colombo, Western Province, Sri Lanka

• Coordinating with the island-wide sales points and distributing marketing materials and office supplies. • Providing general information and guidance to customers about the company’s products and services.• Attending to service escalations/complaints and providing timely and reasonable resolutions to maintain service standards and customer retention.• Collaborating with inter-departmental promotional campaigns to bring in synergistic benefits and increase sales. • Creating digital media content to promote services and create brand awareness.• Preparing weekly and monthly sales reports and presenting them to the divisional head.

Diploma, Social Work

Bachelor Of Arts - Ba, International Relations, Sociology, Demography

Activities and Societies: Volunteer at the National Summit on Foresight and innovation for Sustainable Human Development, organized.

Marketing

Certificate In Human Resource Mannagement, Hrm

Advanced Level In Arts