Customer Service Representative
Answers high volume of telephone calls from members and providers and enters records intocomputer database.Provides information to callers about member eligibility, health plan benefits, physicianreferrals, and related matters, and helps to resolve problems in these areas.Obtains information from various records and sources in order to evaluate and resolvemember and provider problems.Serves as a direct link for members and providers to senior administration for… Show more Answers high volume of telephone calls from members and providers and enters records intocomputer database.Provides information to callers about member eligibility, health plan benefits, physicianreferrals, and related matters, and helps to resolve problems in these areas.Obtains information from various records and sources in order to evaluate and resolvemember and provider problems.Serves as a direct link for members and providers to senior administration for problemresolution and complaints. Show less