Teija Pietikäinen Email & Phone Number

Finland

Espoo, Uusimaa, Finland

In my roles as a Service Owner in the Sales and Marketing process area my responsibilities include:Stakeholder ManagementLong term planningService TransitionSupport and development over view Vendor ManagementCost Management

Helsinki Metropolitan Area

Service Manager at Houston Care. I took part in building this team from the ground. From 2 people to 10. Revenue grew +400%. Managed 5+ Continuous Service accounts. Business development (managed services, DevOps, maintenance and continuous improvement). Helping Houston Care and the team of 10 to meet the expected and beyond, maintaining excellence in service quality while contributing into the exceptional team spirit. Keeping customer content by making sure they got what we… Show more Service Manager at Houston Care. I took part in building this team from the ground. From 2 people to 10. Revenue grew +400%. Managed 5+ Continuous Service accounts. Business development (managed services, DevOps, maintenance and continuous improvement). Helping Houston Care and the team of 10 to meet the expected and beyond, maintaining excellence in service quality while contributing into the exceptional team spirit. Keeping customer content by making sure they got what we agreed initially. Keeping atmosphere relax and friendly. Over all I shared my knowledge to enable Houston Care growth and scalability.Tasks: External and internal reporting. Developing reporting. Resource, profitability and utilization management. Building Service Portal from the ground. Working with both in house and out sourced teams. Customers such as Veikkaus, Eltel, Amplit and Väre. Working with tech such as AWS, Google, Datadog and Auth0.https://houston-inc.com/palvelut/houston-care/ Show less

Espoo, Southern Finland, Finland

Service Manager for 20 accounts in Modern Work Business Area. I worked with technologies including SharePoint, Azure, Power Platform and custom solutions helping our customers improve their organizations productivity and satisfaction by achieving seamless communication and collaboration with the help of modern work tools.My client portfolio consisted of: social and healthcare ICT service provider business for hospital districts and municipality, import, sales and maintenance… Show more Service Manager for 20 accounts in Modern Work Business Area. I worked with technologies including SharePoint, Azure, Power Platform and custom solutions helping our customers improve their organizations productivity and satisfaction by achieving seamless communication and collaboration with the help of modern work tools.My client portfolio consisted of: social and healthcare ICT service provider business for hospital districts and municipality, import, sales and maintenance business for cars, certification and product approval business, and a professional education business among other public sector clients. Tasks: Invoicing, reporting, work load estimating, resourcing and following project KPI’s and over all profitability. Project Manager in a project to create a food waste app https://www.innofactor.com/fi/asiakkaat/servica/ Show less

Espoo

Managing and developing Nordic level Internal Service portfolio within the Microsoft ecosystem combaining ITIL framework and agile methods.Vendor Management, License Management, following budget, Service Portfolio Management, Intranet, Application life Cycle Management

Bachelor’S Degree, Information Technology

Courses attended: - User Experience - Prototyping of Digital Service - Digital Business - Digital Technology - Orientation to Software.

Markkinointiviestinnän Ammattitutkinto - Markkinointiassistentti, Markkinointiviestintä

Markkinointiviestinnän Ammattitutkinto, Visuaalinen Markkinointi

Bachelor Of Arts (Ba), Design, First-Class Honours