Teila Ugoro Email & Phone Number

Loughrea, G, Ie

Remote

Manage all activities ranging from Client Onboarding, Content Strategy, Customer Operations and Quality Assurance of online visibility of UsefulPDF brand.Single-handedly coordinate the content strategy activities of 10 contract copywriters through training and review/editing of written content produced for our product management team with an average content production rate of 300 templates/month.Manage social media handles during product launches and ensure audiences are updated and create compelling content for company websites using document creations tools such as google docs, Microsoft Word, Google Sheets, CanvaUtilize remote team software such as Slack, Trello, Asana, Slab to manage company-wide communication.Drive business correspondence with customers/external vendors through emails (inbound and outbound), phone calls whilst conducting online inquiries on employee benefits packages, tax matters, etc.Support the software development team through user testing, quality assurance and product review processes.Periodically design and publish Process Documentation materials to record key SOP's on various processes relating to recruitment and content management on Slab.Boost flexibility in correspondence and document generation with tools like electronic signatures, online document converters, Copyscape, Grammarly, Snovio, etc

Remote

Create and anchor the recruitment process from start to finish using modern HR techniques suitable for a remote work environment.Achieve quality time management for C executives through appointment scheduling techniques using tools like Google meet, Google calender, Zoho Manage correspondence with external vendors/customers through emails, phone calls and conduct online inquiries on employee benefits packages, tax matters, etc.Handle and manage company inbound and outbound official emails correspondence as well as utilizing prioritization skills and need-based.Utilize remote team software such as Slack, Trello, Asana, Slab to manage company-wide communicationPeriodically design and publish Process Documentation materials to record key SOP's on various processes relating to recruitment and content management on Slab.Boost flexibility in correspondence and document generation with tools like electronic signatures, online document converters, Copyscape, Grammarly, Snovio, etc Coordinate the document record preservation and retrieval process through modern archiving methods using cloud technology.Collaborated with the software development team on user testing and product review processes to achieve product viability.

Remote

Championed Backlinks lead generation through guest posting using platforms/ techniques such as HARO and Email marketing. This increased the brand visibility on other similar websites.Drove online sales utilizing growth tactics such as lead generation, cold emails, regular blog postingGrew the brand's social media presence by designing compelling graphics on platforms like Twitter, and Pinterest using Canva.Generated quality product review articles for the company website periodically and collaborated with the marketing team to ensure the smooth flow of various email campaign projects.Performed SEO duties using analytics tools such as Ahrefs, WordPress, etc to monitor website performance.

Lagos, Lagos, Nigeria

Customer Relationship Management – Demonstrated ability to manage more than 2,000 accounts utilizing a Bank-supported CRM platform and ensuring that customer retention and brand loyalty are achieved.Supervisor, Sales Agent – Coordinated the activities of 6 direct sales agents with a positive increment in deposit mobilization by more than 40% per quarter.Deposit Mobilization – Championed aggressive deposit mobilization campaigns to increase the bank’s bottom line by the introduction of new bank products to new and existing customers.Customer Service – Directly handled and resolved customers’ complaints and requests as well as managed a team of 4 customer service officers.Trainer – Facilitated the training and orientation of new staff in various operations departments on SOPs, product knowledge as well as service standards.Head of Operations – Actively managed bank operations for Agbara and Badagry Branches respectively.Ledger reconciliation. Constantly carried out weekly and monthly reviews of various ledgers thereby spotting and reconciling shortages and overages to ensure all branch books are updated and balanced.Head, Cash Operations – Supervised bank tellers/cashiers and maintained cash/vault levels appropriate for smooth branch operations.ATM Custodian. Successfully managed a total of 8 ATMs both in-branch and off-site in 2 bank branches respectively.

Benin City, Edo, Nigeria

Coordinated the receipt, validation, and processing of customers' account opening documentation using the core banking application. Created an enabling and conducive environment for receiving customers' inquiries, requests, and complaints through superior service delivery techniques such as listening, feedback collection, and complaint escalation amongst others.Managed all internal and external customer interaction platforms such as in-person, inbound, and outbound calls, email, inter-office memo generation, and the complaint management portal.Maintained the document filing and retrieval section of the unit and utilized modern filing methods such as document movement record keeping, labeling, archiving by date, alphabet, priority, etc.Supported the marketing efforts of the bank by introducing new accounts through deposit generation drive utilizing walk-in customer conversion as well as prospecting and lead generation.Processed customers ' banking product needs such as ATM cards, mobile banking, and internet banking using other Bank-supported software in conjunction with the e-business department.Organized training sessions for customers on bank product usage and enlightenment.Boosted foreign trade finance activities by processing FORM A and FORM M transactions.Handled external correspondence through the processing of Embassy reference letters, Confirmation of signature letters, and Probate matters.

International Diploma, Commercial Practice And Law, Distinction

International Diploma, Modern Management And Administration, Distinction

Bachelor Of Arts - Ba, History, Second Class Upper Division