With over 10 years as a generalist administrator in the technology services sector, I strategically manage financial operations, including accounts payable, accounts receivable, projections, action plans, and goals. I oversee the commercial department, devising strategies for prospecting, closing deals, post-sales, and customer retention. I also lead the HR department, handling recruitment, contract maintenance, and terminations. I coordinate operations and teams to ensure efficiency and excellence, streamlining internal processes and effectively managing contract renewals.Throughout my decade-long tenure, I have honed skills across multiple areas, managed projects, and trained teams with a focus on results and agile problem-solving. I have successfully implemented an organizational culture emphasizing personal and professional development. My transparent and efficient communication style has built strong relationships with clients and stakeholders. I have developed strategies for market expansion and solidification, specialized in B2B relationships, and the SPIN sales method, and integrated ESG principles both internally and externally.Achievements:-Managed a client base of over 40, including practices, offices, notaries, and industries.- Issued over 5,000 digital certificates.- Developed nearly 30 first-time employees for the job market.- Digitized over 9 million documents.- Successfully digitized the Thermas Antônio Carlos Historical Library through a bidding process.- Digitized Milton Barbosa's Inventory, now available at the Edgard Leuenroth Archive, part of UNICAMP.- Contributed to achieving the United Nations Sustainability Goals (SDGs) through private sustainable development initiatives, smart city projects, and scientific research on sustainability (ESG).

Digitizer PRO is the first professional online document digitization course in Brazil, training individuals to offer scanning services per Law 13,874/19. I was responsible for designing, planning, and executing the course, ensuring an educational experience aligned with regulations. I developed teaching scripts, attracted students and affiliates, and built solid partnerships, demonstrating strong networking skills.I managed strategic relationships with stakeholders, contributing to the sustainable growth of Digitizer PRO. I implemented digital marketing strategies to increase course visibility and attract new students. As a B2B sales specialist, I promoted the course to companies and consolidated valuable partnerships. These experiences showcase my ability to lead educational initiatives, develop strategies, and drive business success in a dynamic online environment.Achievements:- Produced the first high-ticket online document scanning course on Hotmart and Kiwify platforms in Brazil.- Authored an ebook on digital archive legislation in Brazil.- Prospected customers through direct sales and strategic organic traffic.

Recruited micro-entrepreneurs and self-employed individuals, providing consultancy and business analysis to qualify them for government-encouraged financing credit for MEIs (Micro-Entrepreneurs). Skilled in using CRM and Intranet systems.

Managed customer service and commercial representatives in São Paulo, generating sales reports, projections, monitoring sales and goals, registering customers, and entering orders into the CRM.