Tej Reshmi Email & Phone Number

Bhopal, Madhya Pradesh, India

1) Installation, Configuration and Management of Broadcom CA (Mainly on Spectrum, Ehealth, APM, SPM, NFA etc.) and Microfocus (NNMi, OBM, SMAX, UCMDB, Asset Management) EMS/NMS Tools at Client Place.2) ITIL process definitions and implementation (Incident Management, Service Request Management, Change Management (Planning & Execution), Problem Management, Asset Management).3) Ensuring all the agreed SLAs are delivered with minimum deviation. Doing weekly and Monthly Review of Operations with client.

Bhopal, Madhya Pradesh, India

1) Implementation, Configuration and management of EMS/NMS (Microfocus, Motadata, Everest) Tools.2) Implementation of AD, WSUS, Syslog, Antivirus Servers, Backup Server and Administration3) Managing Vmware ESXI and Hyper-V environment.4) Implementation of ITIL process (Incident Management, Problem Management, Change Management, Service Request, CMDB, KEDB) in ServiceDesk Tools, and maintaining SLA defined.

Bhopal, Madhya Pradesh, India

1) Installation/Managing/configuring Enterprise Monitoring Tools at client place (Microfocus, HPE, BroadCom CA, Motadata, Everest EMS/NMS Tools). 2) Providing technical support of EMS/NMS Tools for managed devices monitoring, configuration of various correlations & suppression logics, protocol based monitoring, threshold configuration, and integration with other tools, ITIL process implementation. 3) Participating in Internal and External Auditing.4) Implementation of AD, WSUS, Syslog, Antivirus Servers, Backup Server and Administration.5) Managing Vmware ESXI and Hyper-V environment.

Noida Area, India

1) Implementation, configuration and Administration of Broadcom CA Enterprise Monitoring Tools (CA Spectrum, eHealth, NFA, UIM, APM, TIM, ServiceDesk) at MP State Data Center for monitoring whole Data Center infrastructure monitoring including Network, Servers, Application Monitoring, Database Monitoring, Network Flow Analysis, Non-IT devices.2) Event correlation/customization, threshold configuration, Dashboard creation, Report configuration as per client requirement.3) Incident Management, Change Management, Problem Management, Request Management process implementation in ServiceDesk.4) Configuration and scheduling of MIS Reporting of IT infrastructure.5) Participating in Internal and External Auditing.6) Implement of Application Upgrades/patches to mitigate vulnerabilities.7) Implementation of AD, WSUS, Syslog, Antivirus Servers and Administration8) Managing Vmware ESXI and Hyper-V Virtual environment and administration.

Bengaluru, Karnataka, India

1) Implementation, configuration and Administration of CA Spectrum & eHealth, HP Openview EMS/NMS Tools.2) Event correlation/customization, threshold configuration, Dashboard creation, Report configuration as per client requirement.3) Integration of CA Spectrum with BMC Remedy for ticket generation.4) Implementation and configuration of backup server (HP Data Protector) and managing the backups.5) Administration of AD, WSUS, Syslog, Antivirus Servers.6) Configuration and scheduling of MIS Reporting of IT infrastructure.7) Implement of Application Upgrades/patches to mitigate vulnerabilities.

Bengaluru, Karnataka, India

1) Analysing new variant of virus and vulnerabilities in networks and providing antidotes to end customer.2) Responsible for handling managed security services: McAfee Managed Antivirus, EPO3) Taking care of Website and Database completely, Load Balancers, Clusters, Active Directory, RAID, Backups, Restoration internally.4) Troubleshoot Windows 2000 and 2003 Servers and streamlining the user policy.

Master Of Computer Applications - Mca, Computer Science

Education record