Sai Phani Teja Kompalli Email & Phone Number

With an incredible expertise of more than 6 years in the customer service industry,, I bring extensive skills across roles such as Associate, Subject Matter Expert (SME), Satisfaction Recovery Specialist, Quality Analyst, Senior Quality Analyst and Trainer. Currently, I am a Customer Service Trainer and Quality Assurance (QA) Specialist at DAZN.Starting as an Associate, I built a strong foundation in customer service, managing inquiries and resolving issues. As an SME, I handled complex problems and developed training materials. In the Satisfaction Recovery Specialist role, I focused on turning escalated complaints into positive outcomes.As a Quality Analyst, I assessed service interactions and performance metrics, driving improvements in service delivery. My continuous dedication and QA deliverables made me one of the Senior Quality Analysts in our team followed by a POC/leading position for the Quality team. My Trainer Certification enabled me to create and lead effective training programs in customer service and compliance. My skills and team play has helped in growing to the next level as the best Trainer and Senior QA in the team.Significantly, I have made myself as a challenging person and kept myself as a POC for the Training and Quality Team.At DAZN, I design training programs to enhance team skills and assess customer interactions to ensure high-quality service. My achievements include boosting customer satisfaction through targeted training and improving service quality via rigorous QA processes.I am committed to advancing customer service excellence with my improved training and quality assurance leadership strategies. Let’s connect if you’re interested in discussing industry trends or exploring collaborations.

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  St. Ann'S College Of Engineering And Technology., Nayunipalli(V), Vetapalem(M), Chirala-523187,(Cc-F0)

  Electronics And Communication Engineering