- Targeted small and medium scale enterprises to identify targets for the bank’s newly launched merchant ecommerce platform - Improved market share by 14% and over achieved target yearly volume by 34%- Coached and mentored a team of 5 supporting their career progressions - Acquired, retained and expanded relationships with clients, learning their needs and recommending mutually beneficial solutions - Provided Payment Solutions to clients and helped client on boarding onto the e-commerce platform- Collaborating with product partners and colleagues to assess customer needs, plan product offerings and deliver appropriate solutions- Identified potential problem accounts/relationships, recommended appropriate actions to mitigate risk and protect banks interests - Achieved high client retention rates via active relationship management- Attained high product penetration rates via maximising cross selling opportunities- Adhered to established structures and processes for credit, risk and operational management - Ensured risk monitoring and compliance adherence by the client- Supported Channel Management and staff training across various departments

- Managed a portfolio of High Net worth Individuals and Corporates including Stocks, Mutual Fund sales and Investment management- Independently led advisory teams for transformative engagement of HNI clients with increased profits- Mined passive customers to identify requirements, untapped opportunities and educate them with relevant financial/investment advice- Adhered to banking regulations, AML & KYC mandates mitigating regulatory and operational risks- Led /Contributed to pursuit of securities sales, consulting offerings and internal initiatives with focus on client portfolio growth- Engaged in cross selling all of the banks offerings such as Trade Forex, Investment Advisory, Payments and Cards, Deposits and lending, etc.- Led engagements in cross-functional delivery model working with product teams and functional team to develop effective solutions- Ensured all customer concerns and complaints are satisfactorily resolved through a structured approach using various business solutions, consulting tools and available methodologies