Tejal Patel Email & Phone Number

Chicago, Il, Us

Driving technology that run United's MileagePlus - one of the best rated loyalty programs.

Chicago, Il, Us

Crew Systems Modernization – Designing and leading industry leading crew management modernization strategy for technology upgrade, business process transformation and increased compliance. Redefining crew management at United via transformation with high business engagement leading to increased end user satisfaction. Cloud migration – Driving innovative and industry leading crew systems modernization on cloud to build a modern, reliable, scalable, and resilient crew management platform that is FAA and union contract compliant, efficient at managing crew schedules and operations for over 35,000+ crew members.Pilot Pay Modernization – Successfully implemented Pilot Pay system that calculates pay for pilots in real time that is accurate, transparent and UPA compliant. Pilot pay is one of the first large scale system designed and deployed in AWS cloud.CCO Modernization – Implemented state-of-the-art industry leading FAR 117 and CCO engine for Pilot to increase FAA and UPA compliance, reduce FAR violations and disclosures, improve scheduling efficiency, and reduce cancelations.

Chicago, Il, Us

I am leading implementation of transformational multi-phase technology program for United Crew Operations. I also led employees and vendor teams in the development, implementation, maintenance, and support of IT systems for NOC (Network Operations Center).- Led and successfully delivered many integration projects across multiple divisions to harmonize systems to support post-merger changes to business processes

Chicago, Il, Us

- Interacted with the users to capture the current state and collect future requirements by facilitating interviews, workshops, and other information gathering sessions.- Lead clients and stakeholders through discovery and design phases to identify, synthesize and document business needs and opportunities, translating them into scope definition, functional software requirements, and project success criteria- Performed impact analysis to develop business process changes required to support the future state and guided business through change management phases- Prepared RFI and RFP documents, functional requirements document, data requirements specifications, test plan, and test case, data conversion mapping, context diagrams, workflow diagrams, training plans, user guides, maintenance plans, detailed use cases and system diagrams - Made recommendations to improve business process and assisted the teams to streamline and standardize their current processes; worked with user to assess impact, assign priority and refine requirements- Worked along with the design and development team to develop product prototypes for refining user requirements and approval before actual implementation; with end users during the User Acceptance Test phase to provide guidance, resolve issues, and collect bugs and new requirements- Managed all aspects of development, including planning and scheduling, work allocation and assignment, remedial actions and progress monitoring of multiple projects simultaneously- Developed training materials and conducted user training on new systems

In

- Lead clients and stakeholders through discovery and design phases to identify, synthesize and document business needs and opportunities, translating them into scope definition, functional software requirements, and project success criteria- Managed all aspects of development, including planning and scheduling, work allocation and assignment, remedial actions and progress monitoring- Multiple business domain experiences including legal, sales, federal government, and aviationClients include:• Legal Department - Aon Corporation, Chicago, IL• Sales & Marketing Department, Legal Department - CUNA Mutual Group, Madison, WI• Department of Labor• Housing & Urban Development (HUD)

In

- Developed multiple applications using various technologies like .NET, Java, and XML- 10 months of training on various aspects of software development including learning languages like FORTRAN, web development, and business analysis.

Executive Mba, Business Administration And Management, General

Be, Computer Science And Engineering

High School