Tejal J. Solanki Email & Phone Number

Mumbai, Maharashtra, India

Bangalore

India

India

India

Mumbai

Mumbai

Since Apr’14 Deputy Manager, Marketing, Lodha Developers Pvt. Ltd.Key Responsibilities:• End-to-end Campaign Management – Prelaunch and Launch• Customer Segmentation and Effective Targeting• ATL / BTL / Digital Communication Mix and Go-to-Market Strategy• Lead Lifecycle Management – Acquisition, Engagement, Nurturing and Closure• CRM Operations and Customer Lifetime Value Management• Contact Centre Operations• Consumer AnalyticsFeb’12 – Mar’14… Show more Since Apr’14 Deputy Manager, Marketing, Lodha Developers Pvt. Ltd.Key Responsibilities:• End-to-end Campaign Management – Prelaunch and Launch• Customer Segmentation and Effective Targeting• ATL / BTL / Digital Communication Mix and Go-to-Market Strategy• Lead Lifecycle Management – Acquisition, Engagement, Nurturing and Closure• CRM Operations and Customer Lifetime Value Management• Contact Centre Operations• Consumer AnalyticsFeb’12 – Mar’14 Associate Manager, Marketing, Lodha Developers Pvt. Ltd.Key Responsibilities:• Creation of SOPs• Maintain Key Matrices – Cost, Quality, Manpower Utilization• Upgradation of Salesforce.com• Creation of Weekly / Monthly / Yearly Dashboards• Quality Monitoring• Leading, Mentoring and Monitoring 60 plus Contact Centre’s team performance Show less

Mumbai

Aug’11 – Jan’12 Manager-in-charge, J. P. Morgan ChaseKey Responsibilities:• Monitor Site Level Goals – AHT, SLAs, etc.• In Charge of the Floor in absence of Operations Director• Liasing with USA counterparts• Creation of Weekly / Monthly Dashboards• Monitoring CSAT ScoresJul’10 – Jul’11 Risk Management Analyst, J. P. Morgan ChaseKey… Show more Aug’11 – Jan’12 Manager-in-charge, J. P. Morgan ChaseKey Responsibilities:• Monitor Site Level Goals – AHT, SLAs, etc.• In Charge of the Floor in absence of Operations Director• Liasing with USA counterparts• Creation of Weekly / Monthly Dashboards• Monitoring CSAT ScoresJul’10 – Jul’11 Risk Management Analyst, J. P. Morgan ChaseKey Responsibilities:• Analyse and Report Fraud on Credit Card Accounts• Prevent Financial Loss• Customer Service• Key Player in Quality Project for the site Show less

The following are my job responsibilities:1. Manage Dormant Location Calling Project2. Web AMAR Pilot testing coordination3. Budget Tracking4. Administer MIS Delivery Management and improve report quality and meaning5. Amar Support and Software Training6. Improve Service delivery of the MIS Desk7. Support the NDM and ANDM in other initiatives and activities that become the responsibility of the South Asia Central Operations Team8. Support the NDM and ANDM in… Show more The following are my job responsibilities:1. Manage Dormant Location Calling Project2. Web AMAR Pilot testing coordination3. Budget Tracking4. Administer MIS Delivery Management and improve report quality and meaning5. Amar Support and Software Training6. Improve Service delivery of the MIS Desk7. Support the NDM and ANDM in other initiatives and activities that become the responsibility of the South Asia Central Operations Team8. Support the NDM and ANDM in managing deadlines and misc commitments as part of the normal work flow9. Translate business requirements into system requirements10. Acquire a thorough grasp of the business requirements of stakeholders through periodic interaction with Regional operations & Business managers, as well as the Regional coordinators and Territory Specialists11. User Acceptance Testing of various modules of the software Show less

Worked for a UK process, i.e. Lloyds TSB BankWithin Lloyds TSB Bank, I was working for Telephony