Tejas B. Email & Phone Number

Remote

Remote

• Spearheaded DevOps initiatives creating AWS infrastructure using CloudFormation, CI/CD pipelines with AWS CodePipeline and Bitbucket Pipelines, establish alerting via Sumo Logic and streamlining documentation in.
• Led multiple AWS migration projects, transitioning from ECS to Lambda and API Gateway, ensuring seamless continuity and enhanced performance.
• Managed Sumo Logic observability, monitoring and alerting creation for 25 dining brands which led to decreased response time for outages/failures through the creation of standard alerting for AWS infrastructure and.
• Managed Cloudflare DNS and Security for 20+ client accounts, responded to and mitigated various web-based attacks through the implementation of WAF rules including custom rules, rate limiting rules, bot mitigation rules.
• Automated AWS Personalize model retraining by utilizing AWS Step Functions, Python, Lambda, Boto3.
• Designed, developed, and deployed internal AWS SSM parameter management Angular application, allowing developers to easily update parameters in client accounts for dev/staging/prod environments.

Remote

• Re-architected and enhanced serverless data aggregation pipeline from Lambda to AWS Batch and extended capabilities to incorporate 3 more regions into credit card processing studies. o Utilized CloudFormation, AWS SAM.
• Led effort to reduce EMR costs throughout the company using EMR Fleets and Spot instance, reducing EMR opex costs by up to 50%. o Created Gitlab CI pipeline to create amd64 and arm64 based docker images and push.
• Managed and serviced S3 Data lake hydration requests, moving data between SQL, S3 and redshift.
• Designed and developed front and serverless backend for AWS cost savings application utilizing a variety of boto3 APIs to provide end users with an easily digestible view of EC2, RDS, Redshift, and EMR instances and.
• Leveraged Lambda, CloudWatch Events, SNS and Python to generate automated reports to inform operational teams on status of data lock, hydration, aggregation.
• Automated data refreshes for several Postgres tables by utilizing Python, SQL, AWS Batch, Lambda and Step functions.

Long Island City

• Supported 20+ mission critical applications running on Windows Server in production, staging and developer environments.
• Opened and managed technical bridges within 15 minute SLA for company wide IT outages directly affecting operations.
• Escalated support issues for components of JetBlue’s infrastructure including Active Directory, TCP/IP, DNS, DHCP.
• Maintained IT infrastructure and application stability by working closely with engineering and support staff.
• Monitored application and server stability using AppDynamics, Azure, SolarWinds, and email based alerts.

Greater New York City Area

• Composed 15+ knowledge articles to train current and new team members on operational processes.
• Designed a streamlined ServiceNow dashboard utilized by 90 crew members across three teams.
• Trained and mentored IT CTS team members across 7 locations on operational and technical procedures.
• Created Powershell scripts to automate Active Directory users/groups changes in mass.
• Analyzed historical ticketing system data to create optimized 24x7, 4x10 schedule for 40+ crew members at 3 locations

Jamaica, New York

• Provided Tier 2 & 3 hardware and software support onsite at JFK Terminal 5 and remote support for 22,000+ crew members at JetBlue airport locations, Long Island City HQ and residential agents.
• Created and managed user accounts and access in Microsoft Active Directory, on premises Exchange Management Console and Office365 Cloud Exchange Management Console.
• Utilized Citrix Desktop Director to support 5000+ residential agent’s running Citrix XenDesktop on ThinClients.
• Configured and managed 700+ information display and Citrix access HP thin clients through HP Device Manager and Altiris deployment console.
• Provided support and management of Apple iPads and iPhones through Airwatch
• Troubleshot Citrix environment issues for residential agents via Help desk using Citrix Desktop Director to resolve issues.

Greater New York City Area

• Responsible for day-to-day desktop support operations including ticket prioritization, tracking, and timely resolution, as well as technical support to 1000+ onsite crew members and 2000+ remote crew members.
• Migrated 700+ laptops/desktops to Windows 10, ensuring successful data migration.
• Provided support for all JetBlue hardware/applications including telephony and mobile devices.
• Facilitated software package roll outs and maintenance.

New York City Metropolitan Area

• Technologies Utilized: API Gateway, Lambda, DynamoDB AWS SAM, Cloud Watch Events, Amazon SNS, CloudFormation, git, Github, Github Actions, Python (Boto3, Pandas), HTML, CSS, W3, Javascript, Google Charts.
• Created serverless U.S Covid-19 tracking dashboard with an integrated CI/CD pipeline using Github Actions for front end and back end code.
• Leveraged Python Boto3, Pandas and Lambda to automate & serve changes to/from DynamoDB based on current Covid data from New York Times and John Hopkins.
• Used HTML, CSS, W3, Javascript and Google Charts for front end development/ data visualization.Dashboard - https://tejasbhagat.com/covidBlog Post.

New York City Metropolitan Area

• Technologies Utilized: AWS S3, Route53, Certificates Manager, CloudFront, API Gateway, Lambda, DynamoDB, AWS SAM, CloudFormation, git, Github, Github Actions, Python (Boto3), HTML, CSS, W3, JavaScript.
• Launched serverless S3 hosted static website with integrated CI/CD pipeline for front and back end code.
• Automated back end infrastructure creation using AWS SAM and Github Actions.
• Leveraged Python Boto3 and Lambda to automate & serve changes to/from DynamoDB using API Gateway.

Conklin, NY

• Organized PC bit width information into Lotus Notes inventory by modifying Windows PowerShell logon script in order to advance Windows 10 upgrade process.
• Upgraded and migrated company’s primary file server from Windows Server 2003 to Windows Server 2012 R2 using VMware vSphere.
• Performed companywide in-place Windows 10 Operating System upgrades over 310 computers.
• Prepared training materials for remote users to perform Windows 10 upgrades on their own PCs.
• Prepared and deployed new PCs, including data transferring and scheduling with clients.
• Diagnosed and performed PC hardware repairs, in addition to data recovery and backup.

• Diagnosed, troubleshot and resolved a range of software, hardware and connectivity issues on various operating systems, including but not limited to Microsoft Windows, (Vista, 7, 8) Mac OS X, Android and iOS.
• Routinely responded to and resolved tickets generated by clients in a timely manner.
• Collaborated with a team to ensure campus network access constantly remained stable.