As a Manager Technical Operations at IMMAST, I oversee the technical operations management, techno-commercial negotiations,strategy, vendor management, project management, and educational trainings for doctors. I have more than 10 years of experience in the medical devices domain, with functional expertise in service and support, customer relationship and key accounts management, and technical analysis.I am a certified healthcare management professional from IIM Calcutta and a biomedical engineer by education. I have a proven track record of successful stakeholder management, problem solving, leading teams, and efficiently dealing with ambiguity in fast paced healthcare organizations such as Karl Storz, Stryker, and various large-scale hospitals. I am passionate about delivering excellence in customer service and driving innovation and growth in the healthcare sector.