Responsible for on-floor sales activities like Training, On-call client support, maintaining sales flow with a team size of 20 members.Handling and maintaining the Inbound/Outbound escalations or high potential business partners spread across NZ.Establishing offshore team and providing training & support remotely. Supervising daily call center activities like call quality, reporting and sales feedback sessions. Maintaining records in CRM i.e., Salesforce and Power BI… Show more Responsible for on-floor sales activities like Training, On-call client support, maintaining sales flow with a team size of 20 members.Handling and maintaining the Inbound/Outbound escalations or high potential business partners spread across NZ.Establishing offshore team and providing training & support remotely. Supervising daily call center activities like call quality, reporting and sales feedback sessions. Maintaining records in CRM i.e., Salesforce and Power BI. Ensuring Team and individual KPI’s are achieved every month. Maintaining relations with internal stake holders for easier flow of the customer requests. Show less

Actively conducting customer support initiatives via online and face-to-face media.Performed event day activities like VIP location monitoring and assistance. Process refunds and refund request based on the situation and share the report with internal finance team & the outcome with the client as well.Box office ticket sales and maintain cash balance at the location. Set up and run the IT and network setup at the location.

Conducted market analysis for new territory, identification of business partners, training and product support for channel partners, high volume accounts and budding accounts. Training and technical support for CRM systems like Microsoft Dynamics 365, Oracle PeopleSoft for M&G and Gujarat region. SKU management, channel marketing and technical reporting of product, customer satisfaction and business operations.NPS score data analysis, KPI measurement, process improvement &… Show more Conducted market analysis for new territory, identification of business partners, training and product support for channel partners, high volume accounts and budding accounts. Training and technical support for CRM systems like Microsoft Dynamics 365, Oracle PeopleSoft for M&G and Gujarat region. SKU management, channel marketing and technical reporting of product, customer satisfaction and business operations.NPS score data analysis, KPI measurement, process improvement & complaince for assigned territories to enhance client experience. Conducted special campaign for reviving old client based by various product and service offerings. Show less

Conducted marketing and technical support activities for the region of M&G.Provided customer support and premium product assistance to high value clients. Key activities like data analysis and product performance report for internal teams. Pre-sales and post-sales checks, training and service support for key accounts. Remote support via email or phone to service team and stakeholders. Incident management, order & payment processing in SAP and Sales Integra CRM tools.