1. To Handle Investor queries / Complaint / Grievances on E-mail.2. Handled escalated cases of SEBI- SCORE.3. Interact with internal departments to seek support on query resolution where required.4. Follow escalation matrix and follow-ups with internal/ external teams when required.5. Develop positive and long-lasting relationship with Investor/ Customer and Partners.6. Managing rejected redemption pay-outs and cheque payments.7. Co-ordinating with cross functional teams like Mutual Fund Operations, Tech Operations and Contact centre.8. Handling discrepancies cases, such as "Redemption, Dividend and Switch transaction" within regulatory and AMC defined TAT.