An enthusiastic IT professional with over 4 years of hands-on experience in Microsoft Intune, SCCM co-management, and EUC Infrastructure. I specialize in deploying and managing end-user devices, ensuring compliance, security, and operational efficiency. My passion lies in leveraging innovative technologies to resolve complex challenges, enhance productivity, and streamline IT operations.Key Highlights:Device Management Expertise:Deployed and maintained over 200+ end-user devices, ensuring 100% policy compliance.Implemented Microsoft Intune features like Conditional Access and Autopilot, increasing device compliance rates by 25%.System Administration Proficiency:Delivered expert application support for Office 365 and collaboration platforms, achieving 100% patching compliance.Optimized Windows security policies using tools like Windows Defender, Autopatch, and Windows Update for Business.Process Improvement and Training:Conducted 10+ interactive training sessions, boosting end-user proficiency by 30%.Streamlined IT service management processes using ServiceNow, achieving 98% SLA adherence.Technical Troubleshooting:Resolved Level 2 SCCM co-management issues with a 90% success rate on first resolution.Certified in ITIL Foundation and PowerShell scripting, I am skilled in endpoint management, Windows Administration, and ITIL-aligned processes. I am seeking opportunities to contribute to innovative teams where I can optimize IT infrastructure and enhance operational efficiency.